Release Notes Archive

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 17, 2023 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) and E...

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 4, 2023 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) and E ...

See what's new in Tegsoft and what we're gradually rolling out. ✨ March 20, 2023 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) and E...

See what's new in Tegsoft and what we're gradually rolling out. ✨ February 20, 2023 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) and...

See what's new in Tegsoft and what we're gradually rolling out. ✨ January 23, 2023 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) ...

See what's new in Tegsoft and what we're gradually rolling out. ✨ December 12, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL)...

See what's new in Tegsoft and what we're gradually rolling out. ✨ November 14, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL)...

See what's new in Tegsoft and what we're gradually rolling out. ✨ October 31, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) ...

See what's new in Tegsoft and what we're gradually rolling out. ✨ October 18, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) and...

See what's new in Tegsoft and what we're gradually rolling out. ✨ September 19, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) a...

See what's new in Tegsoft and what we're gradually rolling out. ✨ September 5, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming  End-of-Life (EOL) an...

See what's new in Tegsoft and what we're gradually rolling out. ✨ August 15, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and A...

See what's new in Tegsoft and what we're gradually rolling out. ✨ August 2, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and An...

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 25, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 21, 2022 (The release date has been updated due to an important fix.) ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recomm...

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 5, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Anno...

See what's new in Tegsoft and what we're gradually rolling out. ✨ June 21, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

See what's new in Tegsoft and what we're gradually rolling out. ✨ May 24, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and An...

See what's new in Tegsoft and what we're gradually rolling out. ✨ May 9, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 30, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and ...

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 18, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

See what's new in Tegsoft and what we're gradually rolling out. ✨ March 21, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

See what's new in Tegsoft and what we're gradually rolling out. ✨ March 7, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Anno...

See what's new in Tegsoft and what we're gradually rolling out. ✨ February, 21 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & U...

See what's new in Tegsoft and what we're gradually rolling out. ✨ February, 7 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Up...

See what's new in Tegsoft and what we're gradually rolling out. ✨ January, 24 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Up...

See what's new in Tegsoft and what we're gradually rolling out. ✨ January, 10 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Updated Doc...

See what's new in Tegsoft and what we're gradually rolling out. ✨ December, 27 2021 ❗Please visit here for warnings and announcements. ⚠️ Please visit here for recommended configurations. Introduction Welcome to the release note...

See what's new in Tegsoft and what we're gradually rolling out. ✨ December, 13 2021 ❗Warning The Security Vulnerability CVE-2021-44228 published related to Java log4j does not cover Tegsoft software . This securi...

See what's new in Tegsoft and what we're gradually rolling out. ✨ November, 22 2021 Introduction Welcome to the release notes for Tegsoft . The release notes include key details about the Tegsoft current release, including information ...

Tegsoft Release Notes (Version 20211012) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft prod...

Tegsoft Release Notes (Version 20210906) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft pro...

New Feature Notes Two steps authentication feature has been added to e-mail accounts management. Two Steps Authentication Google Added "Google Speech to Text" feature. After that, recorded conversations can be converted to text. Related arti...

Tegsoft Release Notes (Version 20210628) New Feature Notes From now on, you can use outbound chat start by the agent. The agent can start a chat with the button in the CRM contact history. Releated article: Agent Desktop Details The "CO...

Tegsoft Release Notes (Version 20210614) New Feature Notes The supervisor's ability to manage the conversation,give souffle to agent feature will be used as icons on the Status Panel. Releated article: Status Panel A new SMS provider integ...

Tegsoft Release Notes (Version 20211108) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Please, review the release notes for essential information about the Tegs...

Tegsoft Release Notes (Version 20210531) New Feature Notes Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority ev...

Tegsoft Release Notes (Version 20210517) Improvement Notes Improvements have been made in CDR reports. After the service restart, the performance in webchat queues was improved. Webchat queues have been improved. Performance improvement ...

Tegsoft Release Notes (Version 20210503)(BETA) New Feature Notes A new SMS provider integration has been added. Fast SMS Configuration Start and end time information filter has been added to Skill (Queue) Reports. Report Details Impro...

Tegsoft Release Notes (Version 20210419) New Feature Notes Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority ev...

Tegsoft Release Notes (Version 20210315) New Feature Notes With the Webchat transfer feature, chat messages can be transferred between agents. Related article: Webchat Skills From now queue information for Webchat messages is visible in...

Tegsoft Release Notes (Version 20210301) New Feature Notes Paging and intercom feature has been added for Yealink phones. Announcements will be made to other connected phones with Yealink phones. Yealink Phone Details From now on, if the...

Tegsoft Release Notes (Version 20210823 - BETA) New Feature Notes From now on, with the "UniqeID" of a call recording, a screen recording video can be obtained through the Related article: API. Tegsoft API "API-externalService=downloadRe...

Tegsoft Release Notes (Version 20210121) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft produc...

20210104 RELEASE VERSION New Feature WEBCHAT - the agent can choose and return through open sessions. The agent who takes the correspondence with Skip to IDLE position can return via the waiting session at the bottom left of the screen. WEBC...

Tegsoft Release Notes (Version 20210329) New Feature Notes With 360Dialog, your company landline or similar numbers can be included in the webchat application. Related article: 360Dialog Chat Integration With the Auto provisioning confi...

Tegsoft Release Notes (Version 20210121) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft produc...