Archive

20221031 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ October 31, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming End-of-Life (EOL) ...

Updated on : 31 Oct 2022

20221018 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ October 18, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and...

Updated on : 26 Oct 2022

20220919 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ September 19, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming End-of-Life (EOL) a...

Updated on : 21 Sep 2022

20220905 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ September 5, 2022 TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT Dear Valued Customers; We are writing this announcement to inform you of an upcoming End-of-Life (EOL) an...

Updated on : 08 Sep 2022

20220815 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ August 15, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and A...

Updated on : 05 Sep 2022

20220802 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ August 2, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and An...

Updated on : 24 Aug 2022

20220725 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 25, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

Updated on : 25 Jul 2022

20220721 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 21, 2022 (The release date has been updated due to an important fix.) ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recomm...

Updated on : 21 Jul 2022

20220705 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ July 5, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Anno...

Updated on : 06 Sep 2022

20220621 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ June 21, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

Updated on : 22 Jun 2022

20220524 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ May 24, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and An...

Updated on : 26 May 2022

20220509 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ May 9, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

Updated on : 09 May 2022

20220430 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 30, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and ...

Updated on : 30 Apr 2022

20220418 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ April 18, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

Updated on : 18 Apr 2022

20220321 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ March 21, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Ann...

Updated on : 21 Mar 2022

20220307 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ March 7, 2022 ℹ️ Please visit here for New & Updated Documents. ⚠️ Please visit here for Recommended Configurations. ❗Please visit here for Warnings and Anno...

Updated on : 15 Mar 2022

20220221 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ February, 21 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & U...

Updated on : 07 Mar 2022

20220207 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ February, 7 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Up...

Updated on : 21 Feb 2022

20220124 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ January, 24 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Up...

Updated on : 07 Feb 2022

20220110 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ January, 10 2022 ❗Please visit here for Warnings and Announcements. ⚠️ Please visit here for Recommended Configurations. ℹ️ Please visit here for New & Updated Doc...

Updated on : 24 Jan 2022

20211227 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ December, 27 2021 ❗Please visit here for warnings and announcements. ⚠️ Please visit here for recommended configurations. Introduction Welcome to the release note...

Updated on : 28 Dec 2021

20211213 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ December, 13 2021 ❗Warning The Security Vulnerability CVE-2021-44228 published related to Java log4j does not cover Tegsoft software . This securi...

Updated on : 27 Dec 2021

20211122 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨ November, 22 2021 Introduction Welcome to the release notes for Tegsoft . The release notes include key details about the Tegsoft current release, including information ...

Updated on : 13 Dec 2021

20211012 - Release Notes

Tegsoft Release Notes (Version 20211012) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft prod...

Updated on : 14 Nov 2021

20210906 - Release Notes

Tegsoft Release Notes (Version 20210906) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft pro...

Updated on : 21 Sep 2021

20210802 - Release Notes

New Feature Notes Two steps authentication feature has been added to e-mail accounts management. Two Steps Authentication Google Added "Google Speech to Text" feature. After that, recorded conversations can be converted to text. Related arti...

Updated on : 10 Sep 2021

20210628 - Release Notes

Tegsoft Release Notes (Version 20210628) New Feature Notes From now on, you can use outbound chat start by the agent. The agent can start a chat with the button in the CRM contact history. Releated article: Agent Desktop Details The "CO...

Updated on : 10 Sep 2021

20210614 - Release Notes

Tegsoft Release Notes (Version 20210614) New Feature Notes The supervisor's ability to manage the conversation,give souffle to agent feature will be used as icons on the Status Panel. Releated article: Status Panel A new SMS provider integ...

Updated on : 10 Sep 2021

20211108 - Release Notes

Tegsoft Release Notes (Version 20211108) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Please, review the release notes for essential information about the Tegs...

Updated on : 24 Nov 2021

20210531 - Release Notes

Tegsoft Release Notes (Version 20210531) New Feature Notes Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority ev...

Updated on : 10 Sep 2021

20210517 - Release Notes

Tegsoft Release Notes (Version 20210517) Improvement Notes Improvements have been made in CDR reports. After the service restart, the performance in webchat queues was improved. Webchat queues have been improved. Performance improvement ...

Updated on : 27 Dec 2021

20210503 - Release Notes

Tegsoft Release Notes (Version 20210503)(BETA) New Feature Notes A new SMS provider integration has been added. Fast SMS Configuration Start and end time information filter has been added to Skill (Queue) Reports. Report Details Impro...

Updated on : 12 Jul 2021

20210419 - Release Notes

Tegsoft Release Notes (Version 20210419) New Feature Notes Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority ev...

Updated on : 30 Jun 2021

20210315 - Release Notes

Tegsoft Release Notes (Version 20210315) New Feature Notes With the Webchat transfer feature, chat messages can be transferred between agents. Related article: Webchat Skills From now queue information for Webchat messages is visible in...

Updated on : 27 Mar 2021

20210301 - Release Notes

Tegsoft Release Notes (Version 20210301) New Feature Notes Paging and intercom feature has been added for Yealink phones. Announcements will be made to other connected phones with Yealink phones. Yealink Phone Details From now on, if the...

Updated on : 15 Mar 2021

20210823 - Release Notes

Tegsoft Release Notes (Version 20210823 - BETA) New Feature Notes From now on, with the "UniqeID" of a call recording, a screen recording video can be obtained through the Related article: API. Tegsoft API "API-externalService=downloadRe...

Updated on : 10 Sep 2021

20210121 - Release Notes

Tegsoft Release Notes (Version 20210121) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft produc...

Updated on : 27 Mar 2021

Older Release

20210104 RELEASE VERSION New Feature WEBCHAT - the agent can choose and return through open sessions. The agent who takes the correspondence with Skip to IDLE position can return via the waiting session at the bottom left of the screen. WEBC...

Updated on : 24 Mar 2021

20210329 - Release Notes

Tegsoft Release Notes (Version 20210329) New Feature Notes With 360Dialog, your company landline or similar numbers can be included in the webchat application. Related article: 360Dialog Chat Integration With the Auto provisioning confi...

Updated on : 21 Apr 2021

20210215 - Release Notes

Tegsoft Release Notes (Version 20210121) The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product. Review the release notes for essential information about the Tegsoft produc...

Updated on : 11 Mar 2021