20230404 - Release Notes
- 03 Apr 2023
- 4 Minutes to read
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20230404 - Release Notes
- Updated on 03 Apr 2023
- 4 Minutes to read
- Print
- DarkLight
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See what's new in Tegsoft and what we're gradually rolling out. ✨
April 4, 2023
TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT
Dear Valued Customers;
We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.
KEY DATES:
| Milestone | Date | Implications |
|---|---|---|
| Tegsoft_V2 End of Development (EOD) | December 31, 2022 | From 1st January 2023, all new development and improvement requests will be carried out on Tegsoft_V3. Software updates and patches for Tegsoft_V2 will continue to be released until the EOL date. |
| Tegsoft_V2 End of Life (EOL) End of Sale(EOS) End of Support / End of Service Life (EOSL) | June 30, 2023 | From 1st July 2023, Tegsoft_V2 will no longer be supported and available for sale. |
The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.
We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.
Introduction
Welcome to the release notes for Tegsoft.
The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.
Information About Release 🔍
The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.
This Release Note is comprised of four sections:
1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.
2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes
3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.
4. Related Documentation
Related Documentations are the list of links for more information related to the release.
1. What's New? ⚡
The following new features appear in this release:
1. New webchat start options have been added to webchat script for automatic popup chat window when the user lands on a website.
To discover new webchat start options, please review the start_with parameters in How to Integrate Tegsoft Web Chat - V3 to Website article.
2. Voice Guru SMS service provider has been enabled for SMS configurations.
For the detailed information about configuration, please review the Voice Guru SMS Configuration article.
3. Dataport SMS service provider has been enabled for SMS configurations.
For the detailed information about configuration, please review the Dataport SMS Configuration article.
4. The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.
ℹ️ If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.
2. What's Improved? ⭐
The following improvements appear in this release:
1. “There is no one left in the campaign” alarm definition has been added to the Voice, SMS and E-mail Campaign Managers.
For detailed information on alarms, please review the Alarms and Notifications article.
➤ Voice Campaign Manager:
➤ SMS Campaign Manager:
➤ E-mail Campaign Manager:
2. Data of events where the agent muted the call has been added to the Agent Activity - Detailed Status report in Tegsoft-V3.
3. General Security and Performance Improvements have been made.
3. What's Fixed? 🔧
The following fixed bugs appear in this release:
1. Speech Analytics issue in some voice recordings originating from the CDR report has been fixed.
2. The problem of displaying the wrong contact card, which is rarely seen in campaign calls, has been fixed.
3. Voice recording archiving and merging processes have been optimized and improved.
4. Session timeout configuration issue in Webchat Skills (Queues) has been fixed.
Along with this fixed issue, the problem of the chat session remaining open has been fixed.
5. The problem of sending repeated alarm mails according to the threshold in alarm definitions has been fixed.
To avoid repetitive alarm mails, unique alarm definitions should be configured for each agent and each queue.
6. Converting voice recordings to mp3 issue has been fixed.
7. The pop-up URL error in the widget has been fixed.
8. The country code problem in JettMesaj SMS configuration has been fixed.
9. STUN config reset problem during ICR restart has been fixed.
10. The error in calculating the number of answered calls in the Skill (Queue) Reports when more than one activity is entered for a call has been fixed.
11. The issue where the voice campaign call in the widget is not ended if the phone number is restricted has been fixed.
12. The problem in the "Queue the call if there is a ready and idle agent" option of the "Agent status condition" parameter in the Voice Skills (Queues) has been fixed.
13. The error in calculating the IDLE duration in the Agent Activity - Status Report generated in Excel format has been fixed.
14. Fixed an issue with resetting NTP settings after reboot.
4. Related Documentation 📄
Refer to the following documentation for more information related to this release:
- Please check Tegsoft Homepage for recent news about Tegsoft.
- For API documentation, refer to here.
- For previous Release Notes, refer to here.
- For End of Life and Sale Announcements, refer to here.
- For Frequently Asked Questions (FAQ), refer to here.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
Copyright © 2023, Tegsoft. All rights reserved.
"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.
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