20210329 - Release Notes

Tegsoft Release Notes (Version 20210329)

New Feature Notes

• With 360Dialog, your company landline or similar numbers can be included in the webchat application. Related article: 360Dialog Chat Integration
• With the Auto provisioning configuration for Fanvil SIP phone models, three new features have been added. Releated article: Fanvil Phones Features
  • Upload images for phone screen background.
  • Making a call as soon as the number is finished without dialing or # button.
  • Active DND keys are passive by default.

Improvement Notes

• New parameter added for muting agents' call during hold to prevent agents' voice recording during hold state. Related article: New Call Features
• New parameter added for hearing customer hangup sound on webRTC clients. Related article: New Call Features
• New parameter added for keeping agents' second call active during a call transfer if the customer hangs up. Related article: New Call Features
• Performance improvement on campaign dialing.
• Project Details tab scroll problem fixed in the project dashboard.
• "CALLID", "CAMPAIGNID", "SRC", "DST", "SKILL" columns have been added to excels of the Contact Activity reports.
• The login IP address of the user has been added to the extensions screen.
• From now, if the extension calls another extension, the caller's extension number and user name are displayed.
• The Talk Time information improvements in the CDR reports.

Fix Notes

• CDR data duplication fixed for WebRTC.
• Ring group dial access management issues fixed.
• Minor bug fix and improvements on webchat.
• Trunk failover CDR duplication fixed for WebRTC.