Tegsoft Release Notes (Version 20210329)
New Feature Notes
- With 360Dialog, your company landline or similar numbers can be included in the webchat application. Related article: 360Dialog Chat Integration
- With the Auto provisioning configuration for Fanvil SIP phone models, three new features have been added. Releated article: Fanvil Phones Features
- Upload images for phone screen background.
- Making a call as soon as the number is finished without dialing or # button.
- Active DND keys are passive by default.
Improvement Notes
- New parameter added for muting agents' call during hold to prevent agents' voice recording during hold state. Related article: New Call Features
- New parameter added for hearing customer hangup sound on webRTC clients. Related article: New Call Features
- New parameter added for keeping agents' second call active during a call transfer if the customer hangs up. Related article: New Call Features
- Performance improvement on campaign dialing.
- Project Details tab scroll problem fixed in the project dashboard.
- "CALLID", "CAMPAIGNID", "SRC", "DST", "SKILL" columns have been added to excels of the Contact Activity reports.
- The login IP address of the user has been added to the extensions screen.
- From now, if the extension calls another extension, the caller's extension number and user name are displayed.
- The Talk Time information improvements in the CDR reports.
Fix Notes
- CDR data duplication fixed for WebRTC.
- Ring group dial access management issues fixed.
- Minor bug fix and improvements on webchat.
- Trunk failover CDR duplication fixed for WebRTC.