20210906 - Release Notes

Tegsoft Release Notes (Version 20210906)

The purpose of release notes is to inform the users about the new features and to provide a better understanding of the product.

Review the release notes for essential information about the Tegsoft product or release. Information given here may include important notification that changes your way of using the Tegsoft product.

The release may include some case results/feature requests that are reported by one or more customers.

Please click the link for more information about the support process and the identification of defects.

• Release Notes include information about new features, improvements, and security fixes. This file may also contain information about known problems and their workarounds.

• New Feature Notes are describing and announcing the new features. Every item listed under this section will describe the basics of the newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

• Improvement Notes are describing changes, about a feature/function that is already active. Type of changes are listed below,

  * Data field updates (removal or addition of fields)
  * Changes in reports or in applications
  * API functionality changes
  * Performance improvements
  * Layout changes

• Fix Notes are a list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

• Publishment of the release affects two platforms below,

  * Tegsoft Cloud receives this release update automatically
  * On-premise installations require technical teams’ attention for upgrading.

• Enablement of features described here may require an additional license or an additional subscription.

• On-premise upgrades require an upgrade subscription

• During the on-premise upgrade process, there may be outages. The upgrade process needs to be performed by a Tegsoft technician and should be supervised by the customer.

New Feature Notes

• From now on, blind transfer can be done by typing extensions and pressing the "Enter" during the call, especially in Webrtc. Related article: Agent Desktop Details
• A new feature has been added to the "Call Forwarding" menu. If the call cannot be reached, it will be forwarded to another destination.Features Related to Transfer Operations

Improvement Notes

• The queue reports on agent basis have been improved. Releated article: Skill (Queue) Reports
• Fixed the "Call group" combobox display issue on the "Extensions" menu screen. Extensions Featrues
• Overflow calls can be reported in the CDR report. Releated article: [New added to Reports)
• "Contact center services = Status message" options returned from the "agentlogin" service have been changed. A message describing the login failure will be displayed.
• When the call is started with the API, if the result is closure, the reason is shown in the response by receiving the "Welcome message" in the text router.
• Campaigns can be viewed by the authorized agents. Campaign Information and Definition
• Added to authorization section for "CC - Delete campaign or campaign contact access" authorization. User Properties
• Edited "Access-CRM-PHONE-EDIT" authorization.
• The abandon call contact addition algorithm has been edited.

Fix Notes

• The Gigaset extension directory issue has been fixed.
• "API-RemotePBX - transferCall - Bridged channel for extension XXXX can not be located" error has been fixed.