20220321 - Release Notes
  • 21 Mar 2022
  • 3 Minutes to read
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20220321 - Release Notes

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Article Summary

See what's new in Tegsoft and what we're gradually rolling out. ✨

March 21, 2022


ℹ️ Please visit here for New & Updated Documents.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.
WARNING FOR API USERS
  • Usernames and passwords (all user codes) created by API users should not be common, such as webservice, webservice123, which may cause security vulnerabilities.

  • We strongly recommend that our users who have this and similar user codes change them as soon as possible.

  • Requests from these users will be rejected as of01.06.2022 with the new development.

Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.


1. What's New? 

The following new features appear in this release:

1. In the new Tegsoft user interface, TEGSOFT_V3, the Web Chat Monitoring screen have been improved as in the screenshot below for the Beta users.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by pressing enter button.


2. What's Improved? 

The following improvements appear in this release:

1. "Remind me 1 minute ago" option has been added to the activity reminder when creating an activity. Additionally, the activity creation date has been added to the activity reminder pop-up. 

 The newly added activity features are shown in the screenshot below on V2 screen.

 The newly added activity features are shown in the screenshot below on V3 screen.
The activity creation date parameter has also been added to the reports generated in .XSL format as seen in the Excel report below.


2. Activity type filter has been added to the criteria in the Skill (Queue) Reports.

 The newly added activity type filter is shown in the screenshot below on V2 screen.

 The newly added activity type filter is shown in the screenshot below on V3 screen.


3. Subject and Location filters have been added to the criteria and report columns in the Activity Reports.

 The newly added subject and location filters are shown in the screenshot below on V2 screen.

 The newly added subject and location filters are shown in the screenshot below on V3 screen.


4. Weak Ciphers, SSLv3 protocol, and protocols older than TLS 1.2 have been disabled for security enhancement.

5. The TRACE method of HTTP port 443 has been disabled for security enhancement.

6. General Security and Performance Improvements have been made.


3. What's Fixed? 🔧

The following fixed bugs appear in this release:

1. The problem in adding contact to the campaign with the IVR destination and functional IVR has been fixed.


⚠️  If you are getting TLS 1.2 error while sending mail, you need to upgrade to Java version 1.8.


Refer to the following documentation for more information related to this release:

  • Please check Tegsoft Homepage for recent news about Tegsoft.
  • For API documentation, refer to here.
  • For previous Release Notes, refer to here.
  • For End of Life and Sale Announcements, refer to here.
  • For Frequently Asked Questions (FAQ), refer to here.



Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2021, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.


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