20210802 - Release Notes

New Feature Notes

• Two steps authentication feature has been added to e-mail accounts management. Two Steps Authentication Google
• Added "Google Speech to Text" feature. After that, recorded conversations can be converted to text. Related article: Google Speech to Text Document

Improvement Notes

• The message that will be sent to the customer when the chat conversation ends can be set with the "Idle Message" from Webchat queues.WebChat Queue Details
• Improvements have been made to the "Advanced Dail Plan" settings in the Voice Campaign features.Campaign Information and Definition
• Improvements have been made to the Contact History on the "Webchat Monitoring" screen. Webchat Monitoring and Skills
• Hour and minute filtering options have been added to the "Breaktype" field in Webchat Reports filtering.Webchat Skill Reports
• Fixed voice output from single channel on headphone.
• Webchat reports have been improved.Agent Desktop Details
• Some minor fixes and improvements.