20210419 - Release Notes

Tegsoft Release Notes (Version 20210419)

New Feature Notes

• Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority even if they are later included in the queue. Releated article: Inbound Call Chat Message Prioritization
• From now on, prioritization feature based on waiting status for Webchat messages has been added. Releated article: Webchat Call Distributions

Improvement Notes

• The "Hangup" feature has been added to the Destination Type combo-box in Webchat queue settings. Releated article: Webchat Skills
• Agents with “CRM-Export Contact” authority can both import and export contact with excel. Releated article: Agent CRM Features
• Data recorded in Webchat detail reports has been improved.
• Outbound call records made from the backup trunks have been improved.
• The character count problem in Webchat predefined chat messages has been fixed.
• Archiving of CDR detail reports has been improved.
• If the auto answer option is active in the chat messages, the agent will understand that the chat has started with voice.
• External seat is provided to be used in WebRTC.
• Call Skills(Queues) settings have been improved.

Fix Notes

• Conference call-related updates.
• When an inbound call joins the conference, it first talks with the agent.
• When the unregistered contact joined the conference, their phone number became visible on the agent desktop.
• Minor bugfix and improvements on webchat.
• Some minor bugfix and improvements.