20210628 - Release Notes

Tegsoft Release Notes (Version 20210628)

New Feature Notes

• From now on, you can use outbound chat start by the agent. The agent can start a chat with the button in the CRM contact history. Releated article: Agent Desktop Details
• The "COMODO RSA Organization Validation Secure Server CA" certificate program has been renewed for all our customers. Releated article: New Certificate Document
• If the Agent opens another screen during the chat and the customer writes a new message, a new message sound has been added so that the agent can notice this situation.Agent Desktop Details
• Added "Contact Session Report" to Webchat reports. It can be used as user-specific Webchat summary reports. Releated article: Webchat Skill Reports
• A new parameter has been added to disable the profile selection feature in the attended transfer process to the extension numbers. Releated article: New Call Features

Improvement Notes

• Company name has been added to the excel output in the Call Record Details tab of the CDR Reports.CDR Report Details
• For long queries made in HTTP, development has been made to use the POST method instead of GET. For short queries, the GET method can continue to be used.For API Features
• Company name is added to excel output in Activity Reports.Activity Reports
• Some improvements to Webchat reports.