20220725 - Release Notes
- 25 Jul 2022
- 3 Minutes to read
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20220725 - Release Notes
- Updated on 25 Jul 2022
- 3 Minutes to read
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See what's new in Tegsoft and what we're gradually rolling out. ✨
July 25, 2022
ℹ️ Please visit here for New & Updated Documents.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.
Certification Announcement!
The expiry date of the *.tegsoftcloud.com certificate has been extended. All systems using this certificate need to be updated to the latest version of Tegsoft until the end of July in order to avoid certificate problems. After the update, the certificate validity date will be displayed as 9 August 2023 as shown in the screenshot below.
❗WARNING FOR API USERS
- Usernames and passwords (all user codes) created by API users should not be common, such as webservice, webservice123, which may cause security vulnerabilities.
- We strongly recommend that our users who have this and similar user codes change them as soon as possible.
- Requests from these users will be rejected as of 01.06.2022 with the new development.
Introduction
Welcome to the release notes for Tegsoft.
The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.
Information About Release 🔍
The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.
This Release Note is comprised of four sections:
1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.
2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes
3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.
4. Related Documentation
Related Documentations are the list of links for more information related to the release.
1. What's New? ⚡
The following new features appear in this release:
1. New Tegsoft user interface (TEGSOFT_V3), especially the Webchat Call screen in Agent Desktop, is ready for Tegsoft users as seen in the following screen.
2. Webchat Monitoring onTEGSOFT_V3 is ready for Tegsoft usersas seen in the following screen.
3. LMS access is provided by clicking the question mark button in the upper right corner on the TEGSOFT_V3 screensas seen in the following screen.
4. Agents can be registered with physical phones on TEGSOFT_V3 screens.
ℹ️ If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by pressing enter button.
2. What's Improved? ⭐
The following improvements appear in this release:
1.General Security and Performance Improvements have been made.
2. An improvement has been made by considering the hierarchy in the Activity Top Group, Group, and Activity Type selections in the CRM activity filters.
3. What's Fixed? 🔧
The following fixed bugs appear in this release:
1. Fixed issues with parameters in Email templates for alarms. For detailed information about these parameters, please visit theE-mail Template Parameters for Alarms article.
2. The activity reporting issue with campaign calls data in the CDR report has been fixed by making the UNIQUEID data consistent.
3. Activity authorization problem in CRM has been fixed.
4. The short number issue when ring all is selected as the ring strategy in ring groups has been fixed.
4. Related Documentation 📄
Refer to the following documentation for more information related to this release:
- Please check Tegsoft Homepage for recent news about Tegsoft.
- For API documentation, refer to here.
- For previous Release Notes, refer to here.
- For End of Life and Sale Announcements, refer to here.
- For Frequently Asked Questions (FAQ), refer to here.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
Copyright © 2022, Tegsoft. All rights reserved.
"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.
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