20210823 - Release Notes

Tegsoft Release Notes (Version 20210823 - BETA)

New Feature Notes

• From now on, with the "UniqeID" of a call recording, a screen recording video can be obtained through the Related article: API.Tegsoft API
• "API-externalService=downloadRecording" Added four format information to the downloaded file name information. Related article: Tegsoft API
• The communication management system(http://hs.iys.org.tr) has been integrated into Tegsoft applications for outbound campaign calls. Related article:Communication Management System
• Watchguard saml integration has been developed as a new function.

Improvement Notes

• Agent status change algorithm improved.Agent Desktop Details
• Text Routing rules have been improved.Text Routing Definitions
• Custom Reasons is made to be seen in the reports.
• Minor bug fix and improvements on webchat.