20220124 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

January, 24 2022

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Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1. In the new Tegsoft user interface, TEGSOFT_V3, the Dashboard screens have been improved for Beta users. Dashboard screen with detailed data colored according to levels and user-friendly interface is shown below.

ℹ️ If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by pressing enter button.

2. What's Improved? ⭐

The following improvements appear in this release:

1. "Maximum number of activities" option has been added to the Voice Skills (Queues) settings,as shown in the screenshot below. With this option, the maximum number of activities that can be entered for a call from a queue is limited.

2. The Dialing Algorithm of Scheduled Calls has been improved.

3. General Security and Performance Improvements have been made.

3. What's Fixed? 🔧

The following fixed bugs appear in this release:

1. Fixed the issue in saving the Quality Evaluation Form in the Recordings screen in the Call Detail Recording (CDR) report.

2. SL, SLA and Average Talk Time values in Dashboard > Inbound > All skills have been fixed.

3. Fixed the garbage audio file and download issue caused by the downloadAuidoFile API.

4. The problem in the features managed by supervisor or admin authority in the Contacts in the Campaign tab in the Voice Campaign Manager has been fixed.

4. Related Documentation 📄

Refer to the following documentation for more information related to this release:

• Please check Tegsoft Homepage for recent news about Tegsoft.
• For more technical articles, refer to here.
• For API documentation, refer to here.
• For previous Release Notes, refer to here.
• For End of Life Announcements, refer to here.
• For Frequently Asked Questions (FAQ), refer to here.

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2021, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.