20210531 - Release Notes

Tegsoft Release Notes (Version 20210531)

New Feature Notes

• Prioritization feature has been added for incoming calls and messages to the system. Customers who want to connect to the contact center via call or chat messages will have priority even if they are later included in the queue. Releated article: Inbound Call Chat Message Prioritization
• From now on Java 1.8 has been used in Tegsoft application. The steps of the installation are described in the related article. Releated article: Java 1.8 Update

Improvement Notes

• From now on, chat can be started in case of incorrect characters and max characters in the customer's e-mail information.
• Information on Webchat monitoring screens can be imported into excel file with Chat ID.Webchat Monitoring and Skills
• After selecting "Call Route " of Agent Management as "Yes"; After logging in as an agent, the agent can see the authorized profiles with the pop-up.
• The total number of calls in accessible connections has been improved under active calls/channels on "Status Panel". Related article: Status Panel
• If the Tegsoft server loses connection more than 10 minutes, recovering trunk connection back takes longer than expected.
• Agent timeout feature has been improved in Webchat reports.Webchat Skill Reports
• Text Routing menu has been improved.
• Improvements have been made to CDR reports.

Fix Notes

• “Transferring to a busy destination was causing hangup” issue fixed.
• Some minor fixes and improvements.