20221114 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

November 14, 2022

TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT

Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.

KEY DATES:

The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.

Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1. Custom Widget Integration has been improved by adding more call-related data to Events and various parameters to the Actions.

➤  To discover new advance functions added, please check out Custom Widget Integration article.

2. The article about the CallExper Speech Analytics (SA) configuration in Tegsoft has been published.

➤  Detailed information can be accessed from CallExper Speech Analytics (SA) Configuration article.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.

2. What's Improved? ⭐

The following improvements appear in this release:

1.  When creating an activity in the contact card, a restriction has been introduced for selecting the End Date to be earlier than the Activity Date.

2. With the user experience improvement apply on the Tegsoft V3 user interface, waiting calls are displayed on the dashboard with two different views.

➤ On the right side of the dashboard:

➤ On the bottom of the dashboard:

3. Queue selection option after agent login has been developed in Tegsoft V3.

The Queue Selection parameter for the relevant agent should be selected as “Select skills / queues during login” as in the screenshot below.