20221114 - Release Notes
  • 14 Nov 2022
  • 4 Minutes to read
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20221114 - Release Notes

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See what's new in Tegsoft and what we're gradually rolling out. ✨

November 14, 2022


TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT

Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.

KEY DATES:

MilestoneDateImplications
Tegsoft_V2
End of Development (EOD)
December 31, 2022From 1st January 2023, all new development and improvement requests will be carried out on Tegsoft_V3. Software updates and patches for Tegsoft_V2 will continue to be released until the EOL date.
Tegsoft_V2
End of Life (EOL)
End of Sale(EOS)
End of Support / End of Service Life (EOSL)
June 30, 2023From 1st July 2023, Tegsoft_V2 will no longer be supported and available for sale.


The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.



ℹ️ Please visit here for New & Updated Documents.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.


Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.


1. What's New? 

The following new features appear in this release:

1Custom Widget Integration has been improved by adding more call-related data to Events and various parameters to the Actions.

 To discover new advance functions added, please check out Custom Widget Integration article.


2The article about the CallExper Speech Analytics (SA) configuration in Tegsoft has been published.

 Detailed information can be accessed from CallExper Speech Analytics (SA) Configuration article.


3.  The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.


2. What's Improved? 

The following improvements appear in this release:


1.  When creating an activity in the contact card, a restriction has been introduced for selecting the End Date to be earlier than the Activity Date.

Graphical user interface, application  Description automatically generated


2. With the user experience improvement apply on the Tegsoft V3 user interface, waiting calls are displayed on the dashboard with two different views.

➤ On the right side of the dashboard:

Graphical user interface, text, application, email  Description automatically generated

➤ On the bottom of the dashboard:

Graphical user interface, application  Description automatically generated


3. Queue selection option after agent login has been developed in Tegsoft V3.

The Queue Selection parameter for the relevant agent should be selected as “Select skills / queues during login” as in the screenshot below.

Graphical user interface, text, application  Description automatically generated

Graphical user interface, application  Description automatically generated



3. What's Fixed? 🔧

The following fixed bugs appear in this release:

1. Response messages of agentAnswer API under Contact Center Services APIs have been edited.

2. Duplicate voice recording issue caused by archive target configuration in server settings has been fixed.

3. The problem in the SL (Service Level) alarm mail generated for the queues has been fixed.

4. Agents are not displayed on the queue details in Tegsoft-V3 Dashboard issue has been fixed.

5. SL (Service Level) value mismatch between Tegsoft-V3 Dashboard and Skill (Queue) Report has been fixed.

6. The "Connect" localization issue, which displays as the status data on the Agent Activity Detailed Status Report, has been fixed.

7. In a specific case only, fixed the issue where the campaign call initiates even though there is an inbound call waiting in the queue.

8. The problem with integration parameters in Tegsoft V3 has been fixed.
 

Refer to the following documentation for more information related to this release:

  • Please check Tegsoft Homepage for recent news about Tegsoft.
  • For API documentation, refer to here.
  • For previous Release Notes, refer to here.
  • For End of Life and Sale Announcements, refer to here.
  • For Frequently Asked Questions (FAQ), refer to here.




Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2022, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.


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