20220207 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

February, 7 2022

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Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1. In the new Tegsoft user interface, TEGSOFT_V3, the Dashboard and Web Chat screens have been improved for Beta users.

ℹ️ If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by pressing enter button.

 2. Web socket development has been made for screen recording feature.

2. What's Improved? ⭐

The following improvements appear in this release:

1. Extension group filter has been added to advanced filtering options in CDR Reports as shown below.

2. Project, activity top group, groups and activity type filters have been added to criterias in Web Chat Reports. New activity break types have also been added as shown below.

3. Activity entry mandatory option has been added to the voice campaign manager settings as shown below.

3. What's Fixed? 🔧

The following fixed bugs appear in this release:

1. The date issue on the activity reminder screen has been fixed.

2. Voice recordings created as a result of speech analytics configuration have been ensured to be stereo sound type.

3. The problem in localization and parameters screens has been fixed.

4. The problem of not being able to listen to the voice recordings of the campaign calls has been fixed.

4. Related Documentation 📄

Refer to the following documentation for more information related to this release:

• Please check Tegsoft Homepage for recent news about Tegsoft.
• For API documentation, refer to here.
• For previous Release Notes, refer to here.
• For End of Life and Sale Announcements, refer to here.
• For Frequently Asked Questions (FAQ), refer to here.

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2021, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.