20221212 - Release Notes
  • 22 Dec 2022
  • 4 Minutes to read
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20221212 - Release Notes

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Article Summary

See what's new in Tegsoft and what we're gradually rolling out. ✨

December 12, 2022


Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.


End of Development (EOD)
December 31, 2022From 1st January 2023, all new development and improvement requests will be carried out on Tegsoft_V3. Software updates and patches for Tegsoft_V2 will continue to be released until the EOL date.
End of Life (EOL)
End of Sale(EOS)
End of Support / End of Service Life (EOSL)
June 30, 2023From 1st July 2023, Tegsoft_V2 will no longer be supported and available for sale.

The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.

ℹ️ Please visit here for New & Updated Documents.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.


Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? 

The following new features appear in this release:

1retryCount and retryDelay parameters have been added to the HTTP_GET request URL in webhook integration.

  • The retryCount parameter specifies how many times the URL will be triggered.
  • The retryDelay parameter specifies how long after the URL will be triggered.

2.  The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.

2. What's Improved? 

The following improvements appear in this release:

1. Last day and Last week filtering parameters have been added to the reporting filters on Tegsoft V3 agent desktop.

Graphical user interface, application  Description automatically generated

2. Enabled agents to make manuel outbound voice calls while in an active chat session on Tegsoft V3.

3. RESUME CONVERSATION and DOWNLOAD CONVERSATION buttons have been added to Tegsoft V3 webchat history screen.

Graphical user interface, text, application  Description automatically generated

4. Improved the options for copying webchat transcripts on Tegsoft V3. 

All conversation, only one message or only selected part of the text can be copied.

5. LASTDATA column has been added to the table to track the result of all outbound calls

The values of the LASTDATA column are given in the screenshot below.

A picture containing graphical user interface  Description automatically generated

6. Visual improvement for the wrap-up time has been completed on the Tegsoft V3 agent desktop.

Graphical user interface, text, application, email  Description automatically generated

7. The {NOWms} parameter has been added to the integration parameters. 

{NOWms} parameter format is YYYYMMDDHHMMSS.mmm.

8. ACW, holdBeginDate, holdEndDate, holdDuration, and totalHoldDuration parameters have been added to events in custom widget integration.

3. What's Fixed? 🔧

The following fixed bugs appear in this release:

1. The problem in the OnLogin and OnNotready events in the custom widget integration has been fixed.

2. Fixed country calling code issue in Clickatell SMS configuration.

3. Fixed invalid data warning when updating activity in CRM.

4. The inconsistency in the status duration on the widget dashboard has been fixed.

5. The pop-up problem in the auto-answered calls on the Tegsoft V3 agent desktop has been fixed.

6. Fixed the issue where part of a text could not be copied on the Tegsoft V3 user interface.

7. Fixed browser cache issue for Tegsoft V3.

8. Fixed a rule error with "0 (zero)" parameter value in Skill Based Not Ready Rule Definitions on Agent Screen.


Refer to the following documentation for more information related to this release:

  • Please check Tegsoft Homepage for recent news about Tegsoft.
  • For API documentation, refer to here.
  • For previous Release Notes, refer to here.
  • For End of Life and Sale Announcements, refer to here.
  • For Frequently Asked Questions (FAQ), refer to here.

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2022, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

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