20221212 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

December 12, 2022

TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT

Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.

KEY DATES:

The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.

Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1. retryCount and retryDelay parameters have been added to the HTTP_GET request URL in webhook integration.

• The retryCount parameter specifies how many times the URL will be triggered.
• The retryDelay parameter specifies how long after the URL will be triggered.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.

2. What's Improved? ⭐

The following improvements appear in this release:

1. Last day and Last week filtering parameters have been added to the reporting filters on Tegsoft V3 agent desktop.

2. Enabled agents to make manuel outbound voice calls while in an active chat session on Tegsoft V3.

3. RESUME CONVERSATION and DOWNLOAD CONVERSATION buttons have been added to Tegsoft V3 webchat history screen.

4. Improved the options for copying webchat transcripts on Tegsoft V3. 

All conversation, only one message or only selected part of the text can be copied.

5. LASTDATA column has been added to the table to track the result of all outbound calls. 

The values of the LASTDATA column are given in the screenshot below.

6. Visual improvement for the wrap-up time has been completed on the Tegsoft V3 agent desktop.

7. The {NOWms} parameter has been added to the integration parameters. 

{NOWms} parameter format is YYYYMMDDHHMMSS.mmm.

8. ACW, holdBeginDate, holdEndDate, holdDuration, and totalHoldDuration parameters have been added to events in custom widget integration.