Tegsoft Release Notes (202311142035)

See what's new in Tegsoft and what we're gradually rolling out. ✨

Nov 14, 2023

Introduction 

Welcome to the release notes for Tegsoft.

The release notes include key details about Tegsoft releases, including information on new and improved features, and bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Tegsoft is a software company that is following CMMI standards, please check support process articles for further details. 

There are seven stages in the development process

1. To Do:  Any development task starts with this stage. 
2. In Progress: Once the development process starts, the task moves to this stage. 
3. Wating/Blocked: If any external action is required (like sample data, customer feedback, some sub-results, etc.)
4. Test Waiting: Tasks are moved to this stage after development and developer tests are completed. 
5. Test In Progress: All the development tasks that have an impact on the Tegsoft baseline always go through the test process. The test process is part of the Quality Assurance Policy of Tegsoft Company. 
6. Test Failed: After the Test stage if any update is required; because of a major malfunction, minor errors, styling / multi-language issues, or any quality issue; the task goes from the "Test In Progress" stage to the "Test Failed" stage.
7. Done: Once the task goes through all the automated/manual testing processes successfully, the task moves to the "Done" stage.  

Active sprint tasks can be monitored from this link. 

There are three types of major releases for Tegsoft products,

• Alpha Release: This release includes all the updates developed and tested by the developer. The "alpha release" is the most frequent release of the major three. Once related development is done and tested by the developer Alpha Release is created automatically. So this release includes all the updates for the tasks in the "Waiting/Blocked", "Test Waiting", "Test In Progress", "Test Failed" and "Done" stages. This release is not recommended for critical production environments but is usually stable enough to apply after user tests. Applying directly without tests may cause unexpected results and loss of time or money. UAT or Pre-production environments are always recommended for a better upgrade experience.
• Beta Release: The Beta Release is produced by sourcing an Alpha Release, so it basically includes all the updates of that Alpha Release. Some tasks/updates included in the "Beta Release" may be fully tested and some may be included just after the developer test. Beta releases are more stable than the "Alpha Releases", and they are published after Regression Tests. Tegsoft Test Team performs automated and/or manual testing steps before calling out an "Alpha Release" as a "Beta Release".  Once Beta Release is published, some test results may be published with it. You can check this article link for further release-specific details frequently. Beta Releases are usually published once a week or biweekly. 
• Stable Release (SR): This is the published release of Tegsoft products and it includes only the "Done" stage tasks. Even though, this release is published after several tests and is safe to apply directly, a UAT or Pre-production environment is always recommended for a better upgrade experience. Just because of several testing and quality assurance steps usually SR is behind Beta Release and is rare in publishing frequency. All the SR details are published in this article link. SRs are usually published once or twice a year.

You can access on-premise upgrading instructions with your partner credentials via this link.

Information About Release Notes 🔍

The purpose of the Release Notes communicate the major new features and changes in this release of Tegsoft. It also documents known problems and workarounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describe and announce the new features of development for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describe changes, in a feature/function that is already active. The types of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentation is the list of links for more information related to the release.

Pinned Notes 📌

1. What's New? ⚡

The following new features appear in this release:

1. The CRM tab of the Tegsoft Widget has been implemented. (DEVELOPMENT-2512) 

2. The Acapela Cloud TTS feature has been implemented. Please check the Contact Center Settings / Text to Speech tab for settings. (DEVELOPMENT-3257) 

3. New text contact (Webchat) handling capabilities and interface improvements in the Agent Desktop for managing multi-text contact at the same time have been released. (DEVELOPMENT-3289) 

4. Custom scheduling feature implemented for dynamic Excel reports. (DEVELOPMENT-3163) 

5. A new webchat media file engine has been implemented. Displaying media files on WhatsApp, and other web chat clients has been improved. (DEVELOPMENT-3281 / 127518) 

6. Automatic Tegsoft update feature and tools have been published. For further details please check https://docs.tegsoft.com/docs/upgrading-to-recommended-version (DEVELOPMENT-2818) 

7. Bitrix CRM integration has been implemented. (DEVELOPMENT-3189) 

8. New webchat client interface customization parameters added. (DEVELOPMENT-3260) 

9. New features added for webchat automatic messages. (DEVELOPMENT-3336) 

10. Eser Telekom SMS integration implemented. (DEVELOPMENT-3226) 

11. Adding attachments feature implemented on CRM E-Mail engine. (DEVELOPMENT-3272 / 127487) 

12. Voiscope, Call Exper, Analytix multi-language feature implemented. (DEVELOPMENT-3350) 

13. PWA app.tegsoft.com has been published. Please check product articles for details. (DEVELOPMENT-3083) 

14. A new notification framework has been implemented. This allows local notifications for notifying ringing for a running Tegsoft Application or notifying users to activate the Tegsoft Application when the app is not running on the ringing stage. (DEVELOPMENT-2583) 

15. New V3 voice campaign management interface implemented. (DEVELOPMENT-3166 / 127222) 

16. Agent Desktop conference management screen implemented. (DEVELOPMENT-3347) 

17. A new feature to display logout agents on the dashboard has been implemented. (DEVELOPMENT-3266) 

18. Dashboard, not ready stages display improved. (DEVELOPMENT-3320) 

19. Agent desktop multi-chat management display improved. (DEVELOPMENT-3290) 

20. E-mail templates app implemented. (DEVELOPMENT-2994 / 126771) 

21. Campaign chain functionality has been added for answered calls. (DEVELOPMENT-3386) 

22. Data management tools implemented. Please check the article for details https://docs.tegsoft.com/docs/project-based-data-processing. (DEVELOPMENT-3354) 

2. What's Improved? ⭐

The following improvements appear in this release:

1. CRM - Orders screen improvements. (DEVELOPMENT-1963)

2. Alpha, Beta, and SR Test automation processes improved. (DEVELOPMENT-3282)

3. The user access report has been improved. (DEVELOPMENT-3160 / 127214)

4. Agent auto-logout feature improved. (DEVELOPMENT-3277 / 127492)

5. V3 Tegsoft CRM Survey section has been developed. (DEVELOPMENT-3208 / 127317)

6. Online listening and downloading voice recordings are logged with access type from now on. (DEVELOPMENT-2664 / 125924)

7. New OS (CentOS Stream 9) compatibility improvements finalized. (DEVELOPMENT-3344)

8. Agent interface ticketing licensing issue fixed. OmniChannel license now allows an agent to access the ticketing screen. (DEVELOPMENT-3315)

9. Ring time and average ring time data have been added as Excel export data in Agent Activity Reports. (DEVELOPMENT-3143)

10. A new parameter has been defined to hide abandoned calls from Agent CDR reports in Agent Desktop. (DEVELOPMENT-3322 / 127626)

11. Agent warning message on campaign call auto-pass event has been improved. (DEVELOPMENT-3348 / 127703)

12. The webchat dialog display component improved. (DEVELOPMENT-3318)

13. Google authentication libraries are updated. (DEVELOPMENT-3324)

14. The widget settings tab improved. (DEVELOPMENT-2511)

15. High availability cluster user management, IVR media file management improved. (DEVELOPMENT-3353)

16. Accessing V2 apps on high availability cluster for backward compatibility feature improved. (DEVELOPMENT-3367 / 127735)

17. Campaign data import performance improved. (DEVELOPMENT-3410)

1. Agent hangup issue on call wait enabled extension, has been fixed. This improves concurrent multiple voice call management. (DEVELOPMENT-3298)

2. DTMF logging and API reporting access for campaign calls improved (DEVELOPMENT-3232 / 127390)

3. Telescope multi-language issues are fixed (DEVELOPMENT-2417)

4. Some minor bug fixes. (DEVELOPMENT-2273)

5. Dashboard agent details popup display error fixed. (DEVELOPMENT-2143)

6. Dashboard filtering issues fixed. (DEVELOPMENT-2702 / 126000)

7. Mobile client crash issue on some mobile devices issue fixed. (DEVELOPMENT-2815 / 126363)

8. Minor call transfer/hold issues fixed. (DEVELOPMENT-3316 / 127597)

9. Logging out agent from dashboard failing issue fixed. (DEVELOPMENT-3267 / 127464)

10. The billing report issue is fixed. (DEVELOPMENT-3307 / 127544)

11. The webchat dialog screen media files preview issue for DOCX and PDF files is fixed. (DEVELOPMENT-3283 / 127518)

12. Agent configuration app, queue priority saving error fixed. (DEVELOPMENT-3259 / 127436)

13. The "Create Activity", "New Ticket" and "Add To Campaign" button visibility issue for new contact has been fixed. (DEVELOPMENT-3303 / 127573)

14. The contact editing issue is not valid on the V3 issue fixed. (DEVELOPMENT-2912 / 126576)

15. CDR Report, ISDN Cause Codes display issue fixed. Please check the link for details: https://en.wikipedia.org/wiki/ISDN_User_Part (DEVELOPMENT-3305 / 127581)

16. The webchat contact message history issue has been fixed. (DEVELOPMENT-3331 / 127589)

17. The webchat hold message issue is fixed. (DEVELOPMENT-3329 / 127640)

18. Dashboard calls per hour chart display issue fixed. (DEVELOPMENT-3311 / 127598)

19. Overflow calls talk time display issue fixed. (DEVELOPMENT-2920 / 126591)

20. Campaign Excel invalid character issue fixed. (DEVELOPMENT-3323 / 127628)

21. Manual outbound voice calls transferred to the survey were creating multiple CDRs. Issue fixed. (DEVELOPMENT-3325 / 127627)

22. The contact matching algorithm improved for incoming web chats. (DEVELOPMENT-3129 / 127156)

23. Agent desktop activity top group display issue fixed. (DEVELOPMENT-2837)

24. Ticketing commends double display issue fixed. (DEVELOPMENT-3185)

25. In Mobiltim SMS Integration, A Bug Related To The Status Of Successfully Sent SMS Messages Being Set As Failed Has Been Fixed. (DEVELOPMENT-3265 / 127442)

26. V3 Token-based login performance improved. (DEVELOPMENT-3077 / 126978)

27. Telescope forget password issue fixed. (DEVELOPMENT-3346 / 127699)

28. Ring group talk time calculation issue fixed. (DEVELOPMENT-3304 / 127526)

29. The ticketing mail fetching issue on long subjects is fixed. (DEVELOPMENT-3335 / 127638)

30. API agent access issue fixed. (DEVELOPMENT-3256 / 127426)

31. The IOS version of the mobile app dial pad issue is fixed. (DEVELOPMENT-3391)

32. The double dial on double click issue for the widget has been fixed. (DEVELOPMENT-3396 / 127775)

33. Web log rotate performance improved. (DEVELOPMENT-3372)

34. Dashboard max talk time display issue fixed. (DEVELOPMENT-3312 / 127596)