20210315 - Release Notes

Tegsoft Release Notes (Version 20210315)

New Feature Notes

• With the Webchat transfer feature, chat messages can be transferred between agents. Related article: Webchat Skills
• From now queue information for Webchat messages is visible in the “Status Report” field on the Agent Desktop screen. Related article: Agent Desktop Details.
• Your customers can share "IMAGE, AUDIO, VIDEO, DOCUMENT" files with your company in chat sessions. The agent can respond in the same way. Related article: Webchat File Attachment

Improvement Notes

• Webchat session timer issue fixed. Related article: Webchat timers
• The efficiency formula has been changed. Related article: Report Details
• From now on, if the agent needs to create an activity for the call the agent desktop interface forces agent to stay on the activity entry part. Related article: Agent Desktop Details
• Replication performance improvement.
• SL and SLA added to status panel. Related article: Report Details
• Activities display algorithm changed to display only accessible ones.
• Multi-language layout improvements.
• Queue selection during login process has been improved.
• Agent’s “Wait Time” has been added to Webchat Detail Reports.(New column added)
• Webchat sorting perforamnce improved.
• Campaign screen filtering issues have been fixed.
• Call reject not ready reporting issue fixed.
• Call transfer minor bug fix for WebRTC client.
• Agent name assignment on campaign survey calls fixed.
• Scheduled reporting security issue fixed.
• Webchat session cookie improvement.
• Temporary API user access deny issue fixed.
• Proxy access for webhooks improved.