20210301 - Release Notes

Tegsoft Release Notes (Version 20210301)

New Feature Notes

• Paging and intercom feature has been added for Yealink phones. Announcements will be made to other connected phones with Yealink phones.Yealink Phone Details
• From now on, if there is no response from the customer after the agent's response in Webchatte conversations, the system will send an automatic message.Webchat Skills
• New api added for accessing chat history of a contact.New Api
• Webhooks are now supporting proxy.

Improvements Notes

• Webchat mandatory activity feature has been added. When this feature is active, the agent close the session after then enter an "Activity". The "Activity Group" and the "Activity Top Group" entries are also mandatory for activity entries.Webchat Skills
• From now on agents can define their priority on the queue while selecting queues during login. Agent Queue Select
• Abandon campaign calls improved to track caller id number and callback from calling number instead of the preferred phone number of the contact.
• By improvement of browser notification, the agent is automatically focused on the Tegsoft browser tab when incoming call is received.Agent Screen Details
• The Group id field will only be active in the first save and once a unique number is given to the group in the "Contact Group".Modify Contact Details.
• From now on you can access the queue waiting list both for voice inbound calls and webchat calls.
• We have developed a reporting algorithm for automatic activity creation for transfer action. This activity creation is enabled for blind transfer in addition to supervised transfer. Relatead: Automatic Activity
• Queue assignment, look and feel has been improved.
• Webchat whatsapp integration imrpovements.
• You will also be able to reply to web chat messages from international numbers.
• Queue number needs to be entered for queue id, for better user experience label defining queue id changed from queue to Queue number.
• In the Scheduled Tasks user combobox contains all users.
• Webchat session timeout and ringing tone improved.
• From now on agents can define their priority on the queue while selecting queues during login.
• New firmware deployment strategy defined. Yealink and fanvil firmware files will be deployed more frequently.

Fixes Notes

• Some report scheduling issues were fixed.
• Queue management screen filtering issue fixed.
• Admin will be able to change queue under the agent management.
• The call count showing at the available trunks area has been fixed.
• Terms in different languages in the contact history are corrected.
• The group management screen filtering issue fixed.