Tegsoft Release Notes (Version 20210517)
Improvement Notes
- Improvements have been made in CDR reports.
- After the service restart, the performance in webchat queues was improved.
- Webchat queues have been improved.
- Performance improvement on ZOHO integration.
- Webchat Agent timeout feature has been improved.
- Improvements have been made in conference calls.
- Improvements have been made to verint speech to text.
- "IN" and "OUT" communication text is added to CDR excel export.
- Text filtering has been added to the advanced options on the CDR screen.
Fix Notes
- Fixed bug in uploaded files for webchat notification sound.