Login
    Contents x
    20210517 - Release Notes
    • 27 Dec 2021
    • 1 Minute to read
    • Print
    • Dark
      Light
    Contents

    20210517 - Release Notes

    • Updated on 27 Dec 2021
    • 1 Minute to read
    • Print
    • Dark
      Light
    Article summary

    Tegsoft Release Notes (Version 20210517)

    Improvement Notes

    • Improvements have been made in CDR reports.
    • After the service restart, the performance in webchat queues was improved.
    • Webchat queues have been improved.
    • Performance improvement on ZOHO integration.
    • Webchat Agent timeout feature has been improved.
    • Improvements have been made in conference calls.
    • Improvements have been made to verint speech to text.
    • "IN" and "OUT" communication text is added to CDR excel export.
    • Text filtering has been added to the advanced options on the CDR screen.

    Fix Notes

    • Fixed bug in uploaded files for webchat notification sound.
    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout