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    20210517 - Release Notes
    • 27 Dec 2021
    • 1 Minute to read
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    20210517 - Release Notes

    • Updated on 27 Dec 2021
    • 1 Minute to read
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    Article Summary

    Tegsoft Release Notes (Version 20210517)

    Improvement Notes

    • Improvements have been made in CDR reports.
    • After the service restart, the performance in webchat queues was improved.
    • Webchat queues have been improved.
    • Performance improvement on ZOHO integration.
    • Webchat Agent timeout feature has been improved.
    • Improvements have been made in conference calls.
    • Improvements have been made to verint speech to text.
    • "IN" and "OUT" communication text is added to CDR excel export.
    • Text filtering has been added to the advanced options on the CDR screen.

    Fix Notes

    • Fixed bug in uploaded files for webchat notification sound.
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