20220919 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

September 19, 2022

TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT

Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.

KEY DATES:

The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.

Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1. We are pleased to announce that Tegsoft Widget (Beta Version) has recently joined the Tegsoft product family! 

Tegsoft widget is a component of the Tegsoft interface, that enables users to access certain Tegsoft services by adding this widget to their desired site pages. 

After adding the Tegsoft widget to the site, along with many useful features, users will be able to receive inbound and web chat calls, make outbound and campaign calls as the agent, track the agents’ states as the supervisor, and so on.

For example, the following images show the lifecycles of inbound, and web chat calls on the Tegsoft widget.

Inbound Call on Tegsoft Widget 

Web Chat Call on Tegsoft Widget

 
Tegsoft provides you with a small snippet of HTML code for Widget. To add script data, go to your site editor and select the page where you want to display the widget. Paste the copied script before the closing </ body> tag in the relevant HTML file. This way you will get a widget on your site.

You can access this HTLM code snippet and sample widget test page by customizing the link below.

❗ Please do not forget to replace YOUR_TEGSOFT_SERVER_URL in the URL with your server.

❗ Please be aware that the widget script must be placed in the BODY tag to make it work.

 https://YOUR_TEGSOFT_URL/Tobe/forms/tegsoftwidgettest.html

2.  The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.

2. What's Improved? ⭐

The following improvements appear in this release:

1.General Security and Performance Improvements have been made.

2. "Leave when no agent" parameter has been removed from the voice skills (queues) parameters. In addition, new values have been added to the "Ready agent rules" parameter. These are;

• Takes calls in any situation,
• Queue call if ready agent exists,
• Receives a call if there is a ready and idle agent,
• If there is no agent, the call should go to "Destination Type".

3. If an IP of the agent logged on the V3 screen is not in the whitelist, this IP is now automatically added to the whitelist as Remote IP.