20230220 - Release Notes
- 20 Feb 2023
- 4 Minutes to read
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20230220 - Release Notes
- Updated on 20 Feb 2023
- 4 Minutes to read
- Print
- DarkLight
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See what's new in Tegsoft and what we're gradually rolling out. ✨
February 20, 2023
TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT
Dear Valued Customers;
We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.
KEY DATES:
| Milestone | Date | Implications |
|---|---|---|
| Tegsoft_V2 End of Development (EOD) | December 31, 2022 | From 1st January 2023, all new development and improvement requests will be carried out on Tegsoft_V3. Software updates and patches for Tegsoft_V2 will continue to be released until the EOL date. |
| Tegsoft_V2 End of Life (EOL) End of Sale(EOS) End of Support / End of Service Life (EOSL) | June 30, 2023 | From 1st July 2023, Tegsoft_V2 will no longer be supported and available for sale. |
The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.
We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.
⚠️ Please visit here for Recommended Configurations.
❗Please visit here for Warnings and Announcements.
Introduction
Welcome to the release notes for Tegsoft.
The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.
Information About Release 🔍
The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.
This Release Note is comprised of four sections:
1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.
2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes
3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.
4. Related Documentation
Related Documentations are the list of links for more information related to the release.
1. What's New? ⚡
The following new features appear in this release:
1. The function of transferring campaign calls by the agent has been added to the agent desktop. The transfer buttons added to the campaign call are shown in the screen below.
⚠️ The attended transfer function works differently from the usual working logic. While the campaign call is being transferred, the line to be transferred the call is first disconnected and then reconnected.
2. The regulation typehttps://izinizin.com/ has been added to the regulation definitions. If you need more information, please contact Tegsoft Support Team at support@tegsoft.com.
3. Tegsoft Report documents have been updated. To discover updated documents, please check out Tegsoft Reports folder.
4. The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.
ℹ️ If you want to try the new Tegsoft user interface, please follow the instruction below.
As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.
2. What's Improved? ⭐
The following improvements appear in this release:
1. Concurrency report has been added to agent activity report types. Concurrency report provides count data for the agents’ login (license consumption) according to the day, month, or year.
2. An improvement has been made in the CallExper Speech Analytics integration to transmit result code data for the campaign call.
3. Performance improvement has been made on the Tegsoft Webchat.
4. General Security and Performance Improvements have been made.
3. What's Fixed? 🔧
The following fixed bugs appear in this release:
1. The text-to-speech issue in Tegsoft TTS integration has been fixed.
ℹ️ If you are having text-to-speech problems for some words, please follow the steps to fix it.
1. Run the following command to list the corrupted files.
2. If any files are listed after running the above command, these files should be deleted.
Run the following command to delete these corrupted files.
find /var/lib/asterisk/sounds/tts/ -type f -name "*.wav" -size -1024c2. If any files are listed after running the above command, these files should be deleted.
Run the following command to delete these corrupted files.
find /var/lib/asterisk/sounds/tts/ -type f -name "*.wav" -size -1024c -delete
2. Extension data issue in the excel report generated by transferring the inbound call to the extension group has been fixed.
3. The default value of DND parameter in Fanvil auto provisioning configuration file has been fixed as 0.
4. Fixed the issue that the user whose role is defined as the UC client could not receive calls in the queue.
5. Data consistency is ensured in reports generated on Tegsoft V3 screens.
6. SQL error in scheduled tasks has been fixed.
7. Fixed the DTMF dialing issue on the agent's active call screen in the widget.
8. The inconsistency between the call duration and the voice recording duration has been fixed.
4. Related Documentation 📄
Refer to the following documentation for more information related to this release:
- Please check Tegsoft Homepage for recent news about Tegsoft.
- For API documentation, refer to here.
- For previous Release Notes, refer to here.
- For End of Life and Sale Announcements, refer to here.
- For Frequently Asked Questions (FAQ), refer to here.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
Copyright © 2023, Tegsoft. All rights reserved.
"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.
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