Contact
Request a demo
Sign up
Login
Contents
x
📞 Tegsoft Contact Center
🛠 Support Process
✅ Activate Your Tegsoft
🔌 Integrations
📂 Reports
🎥 Tegsoft Video Tutorials
❓FAQ
ℹ️ Definitions & Settings
⚙️ Maintenance & Configuration
🌟 What's New
📂 Reports
18 Articles
in this category
Share this
Print
Share
Dark
Light
Contents
📂 Reports
18 Articles
in this category
Share
Dark
Light
Dynamic Excel Report
Every contact center is unique. Why settle for one-size-fits-all reporting? The Dynamic Excel Report is designed to flexibly meet each company's unique needs. Customizable Options with Dynamic Excel Report The Dynamic Excel...
Updated on : 21 Nov 2024
Call Detail Recording (CDR) Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be viewe...
Updated on : 07 Mar 2023
Call Detail Recording (CDR) Report Excel Data
This article covers all data and descriptions of the CDR report generated in excel format. Columns and descriptions of the CDR excel report are given in the table below. Tegsoft makes no representations or warranties, either exp...
Updated on : 07 Mar 2023
Voice Skill (Queue) Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be view...
Updated on : 23 Dec 2022
Voice Skill (Queue) Report Excel Data
This article covers all data and descriptions of the Voice Skill (Queue) report generated in excel format. Columns and descriptions of the Voice Skill (Queue) excel report are given in the table below. Tegsoft makes no repre...
Updated on : 15 Feb 2023
Agent Activity Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be view...
Updated on : 07 Mar 2023
Agent Activity Report Excel Data
This article covers all data and descriptions of the Agent Activity report generated in excel format. Columns and descriptions of the agent activity excel report are given in the table below. Tegsoft makes no representation...
Updated on : 15 Feb 2023
Webchat Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports. It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be viewe...
Updated on : 05 Feb 2023
Voice Campaign Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be view...
Updated on : 15 Feb 2023
Voice Campaign Report Excel Data
This article covers all data and descriptions of the Voice Campaign report generated in excel format. Columns and descriptions of the voice campaign excel report are given in the table below. Tegsoft makes no representations or ...
Updated on : 15 Feb 2023
SMS Campaign Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be view...
Updated on : 05 Feb 2023
Email Campaign Report
Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency with its advanced filtering options. These reports can be view...
Updated on : 05 Feb 2023
Survey Report
Reports of the surveys conducted during the conversations can be taken. In line with the results of this survey, companies can do improvement work, continue their efficient works, have information about customer portfolios. Survey data have a major ...
Updated on : 26 May 2021
IVR DTMF Report
In the contact centers, DTMF inputs are often used in IVR based applications for menu navigation, obtaining numerical inputs (such as account number, date of birth PIN number etc.). Menu navigation using DTMF is achieved by asking the user to press ...
Updated on : 10 Feb 2022
Project Reports
Projects separate departments within the company. A Project can be opened for each section. Thus, all of them are reported separately and have their statistics. It allows several companies to work together. You understand the need more easily and pr...
Updated on : 08 Jun 2021
Audit Log Reports
Saving the changes made in the system as audit log System Management > Audit Management Audit logs are enabled to be visible in the system. First of all, the desired log records should be marked on the Audit Management screen. These ma...
Updated on : 25 Feb 2021
Activity Reports
We also provide the reporting of the activities that are created by agents. If you want to mark a call and make it clear, or if the customer needs to be called later, the activity can be created. Through activities, customer satisfaction can be incr...
Updated on : 25 May 2021
Tegsoft Contact Center Metrics
Contact centers handle large numbers of interactions, including inbound and outbound calls, chats, emails, etc. Reporting metrics are critically important to properly manage your contact center. Below are some of the most important Tegsoft Contact C...
Updated on : 14 Apr 2023
Change password!
Changing your password will log you out immediately. Use the new password to log back in.
Current password
Current password is required
New password
New password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password
Confirm password must be at least 8 characters long. It should contain at least one upper and lower case letter, number, and a special character.
Confirm password should be same as new password
Update
Change profile
Success!
First Name
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last Name
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
New email
Enter a valid email
Re-enter your password
Enter a valid password
Your profile has been successfully updated.
Update
Logout