📂 Reports

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be viewe...

This article covers all data and descriptions of the CDR report generated in excel format. Columns and descriptions of the CDR excel report are given in the table below. Tegsoft makes no representations or warranties, either exp...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be view...

This article covers all data and descriptions of the Voice Skill (Queue) report generated in excel format. Columns and descriptions of the Voice Skill (Queue) excel report are given in the table below. Tegsoft makes no repre...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be view...

This article covers all data and descriptions of the Agent Activity report generated in excel format. Columns and descriptions of the agent activity excel report are given in the table below.   Tegsoft makes no representation...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports. It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be viewe...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be view...

This article covers all data and descriptions of the Voice Campaign report generated in excel format. Columns and descriptions of the voice campaign excel report are given in the table below. Tegsoft makes no representations or ...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be view...

Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports . It also enables the evaluation of contact center efficiency  with its advanced filtering options. These reports can be view...

Reports of the surveys conducted during the conversations can be taken. In line with the results of this survey, companies can do improvement work, continue their efficient works, have information about customer portfolios. Survey data have a major ...

In the contact centers, DTMF inputs are often used in IVR based applications for menu navigation, obtaining numerical inputs (such as account number, date of birth PIN number etc.). Menu navigation using DTMF is achieved by asking the user to press ...

Projects separate departments within the company. A Project can be opened for each section. Thus, all of them are reported separately and have their statistics. It allows several companies to work together. You understand the need more easily and pr...

Saving the changes made in the system as audit log System Management > Audit Management Audit logs are enabled to be visible in the system. First of all, the desired log records should be marked on the Audit Management screen. These ma...

We also provide the reporting of the activities that are created by agents. If you want to mark a call and make it clear, or if the customer needs to be called later, the activity can be created. Through activities, customer satisfaction can be incr...

Contact centers handle large numbers of interactions, including inbound and outbound calls, chats, emails, etc. Reporting metrics are critically important to properly manage your contact center. Below are some of the most important Tegsoft Contact C...