End of Life & Sale Announcements
  • 16 Dec 2021
  • 2 Minutes to read
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End of Life & Sale Announcements

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    Light

Tegsoft pays strong attention to customer needs and evolution of technology. By time some products / services become less usefull in the market. As a company policy Tegsoft keeps supporting any product or service for two years after the last sale.

This article is documenting and announcing discontinuation of products, licenses or services. Please pay strong attention to this document, not to have any service distruption or issues.

End of Sale (EOS)

This is a status indicates, marked Tegsoft product, license or service can not be sold. There may be replacements, bundling actions or simply deprecation. According to nature of product / service support may continue or dropped.

End of Life (EOL)

This is a status indicates, marked Tegsoft product, license or service can not be sold and not supported. There may be replacements, bundling actions or simply deprecation. This state indicate that any ticket, requirement or service request will not be processed about this product, service or license.

RECENT ANNOUNCEMENTS

⚠️ CentOS 5
⚠️ Java 1.6

In case of Tegsoft update on systems in these versions, technical issues arise and technical support does not provide assistance.

Product / Service Status Description
CentOS 5 EOS CentOS 5 is officially out of support. Visit the Red Hat website for more information.
Java 1.6 EOS Since the Java 1.6 version causes many compatibility issues and security vulnerability, it should be updated to the recommended java version immediately.
Remote Backup Service EOL Increase in cloud market dramatically decreased need of this service. New feature added to use different backup destinations via Server Settings. Thus this service has been discontinued and will not be provided.
TegsoftCC_Agent EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Inbound, TegsoftCP_OmniChannel.
TegsoftCC_WebChat EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product name TegsoftCP_Text.
TegsoftCC_ExtSeat EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Inbound, TegsoftCP_OmniChannel.
TegsoftCC_ScreenRecording EOL This product has been replaced by SP_ScreenRecording
TegsoftCC_Predictive EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Outbound, TegsoftCP_OmniChannel.
TegsoftCC_Preview EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Outbound, TegsoftCP_OmniChannel.
TegsoftCC_Progressive EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Outbound, TegsoftCP_OmniChannel.
TegsoftCC_QMModule EOL This product has been replaced by SP_QualityManagement
TegsoftCC_QMProject EOS This product has been replaced by Tegsoft_Project and bundled in Tegsoft products like TegsoftCP_Outbound, TegsoftCP_OmniChannel
TegsoftPBX_WebCall EOL This product has been discontinued
TegsoftPBX_CM EOS This product has been bundled in Tegsoft products like TegsoftCP_Outbound, TegsoftCP_OmniChannel
TegsoftPBX_Base EOL This product has been bundled in Tegsoft products like TegsoftCP_Outbound, TegsoftCP_OmniChannel
TegsoftCC_Inbound EOS This product has been replaced by TegsoftCP_Inbound
TegsoftCC_ACD EOS This product has been bundled in Tegsoft products like TegsoftCP_Outbound, TegsoftCP_OmniChannel
TegsoftCC_Agent EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Inbound, TegsoftCP_OmniChannel.
TegsoftCC_Inbound EOS Perpetual customers can still use this license. Support services continues via new Tegsoft product names like TegsoftCP_Inbound, TegsoftCP_OmniChannel.
TegsoftPBX_FaxServer EOL This product has been discontinued
TegsoftCP_UC EOS This product has been discontinued

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