20230417 - Release Notes

See what's new in Tegsoft and what we're gradually rolling out. ✨

April 17, 2023

TEGSOFT_V2 END OF LIFE (EOL) ANNOUNCEMENT

Dear Valued Customers;

We are writing this announcement to inform you of an upcoming End-of-Life (EOL) and End-of-Sale (EOS) on the Tegsoft_V2. Tegsoft_V2 is going to be phased out and migrated to Tegsoft_V3.

KEY DATES:

The above schedule means that Tegsoft customers will have until 30 June 2023 to migrate their existing Tegsoft_V2 to Tegsoft_V3.

We sincerely appreciate your assistance in helping us to minimize the impact of discontinuation of Tegsoft_V2 on your company and your customers, assure that this EOL will not affect the existing service relationship much.

Introduction

Welcome to the release notes for Tegsoft.

The release notes include key details about the Tegsoft current release, including information on new and improved features, bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Information About Release 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of the Tegsoft. It also documents known problems and work-arounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describes and announces the new features of develop for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describes changes, about a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

1. What's New? ⚡

The following new features appear in this release:

1.We are glad to announce users are able to login to Tegsoft account using two-factor authentication for further security.

Tegsoft two-factor Authentication, or 2FA, is an additional layer of security that goes beyond a username and password to ensure the security of online accounts andinclude one-time password sent to a mobile device.

For further information about configuration, please review Two-factor Authentication article.

2. New webchat options have been added to the webchat script to automatically fill in the First name, Last name, E-mail and Phone parameters in the registration form.

To discover new webchat options, please review the webchat_options parameters in How to Integrate Tegsoft Web Chat - V3 to Website article.

3. New filtering options has been added to the agent assignment section in Voice Skills (Queues).

4. Internal instant messaging feature has been enabled on Tegsoft-V3. Users are able to send queue or user-based messages by clicking on the speech balloon in the upper right corner.

5. Data Retention policy to customize how long data is retained in Tegsoft system has been improved.

For detail information and configuration steps, please review the Data Retention Policy in Tegsoft article.

6. Mobiltim SMS service provider has been enabled for SMS configurations.

For the detailed information about configuration, please review the Mobiltim SMS Configuration  article.

7.  The new Tegsoft user interface (TEGSOFT_V3) is ready for Tegsoft users.

ℹ️  If you want to try the new Tegsoft user interface, please follow the instruction below.

As shown in the screenshot below, in any browser, replace TEGSOFT_SERVER_URL with your server in this URL https://TEGSOFT_SERVER_URL/Tobe/forms/TegsoftVue/ and then go to this address by the pressing enter button.

2. What's Improved? ⭐

The following improvements appear in this release:

1. Links in webchat call are now clickable to make surfing easier.

2. The Dashboard has been enhanced with an option to filter by project.

Further, the following new filters have been added to the Dashboard - Agents tab filtering options.

3. Tegsoft V3 is now capable of sending direct messages from the contact card.

4. Profile selection is enabled for transferred calls.

5. The internal message icon has received a visual update.

6. General Security and Performance Improvements have been made.