Tegsoft Release Notes (Version 20230731 - BETA)

See what's new in Tegsoft and what we're gradually rolling out. ✨

July 31, 2023

Introduction 

Welcome to the release notes for Tegsoft.

The release notes include key details about Tegsoft releases, including information on new and improved features, and bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Tegsoft is a software company that is following CMMI standards, please check support process articles for further details. 

There are seven stages in the development process

1. To Do:  Any development task starts with this stage. 
2. In Progress: Once the development process starts, the task moves to this stage. 
3. Wating/Blocked: If any external action is required (like sample data, customer feedback, some sub-results, etc.)
4. Test Waiting: Tasks are moved to this stage after development and developer tests are completed. 
5. Test In Progress: All the development tasks that have an impact on the Tegsoft baseline always go through the test process. The test process is part of the Quality Assurance Policy of Tegsoft Company. 
6. Test Failed: After the Test stage if any update is required; because of a major malfunction, minor errors, styling / multi-language issues, or any quality issue; the task goes from the "Test In Progress" stage to the "Test Failed" stage.
7. Done: Once the task goes through all the automated/manual testing processes successfully, the task moves to the "Done" stage.  

Active sprint tasks can be monitored from this link. 

There are three types of major releases for Tegsoft products,

• Alpha Release: This release includes all the updates developed and tested by the developer. The "alpha release" is the most frequent release of the major three. Once related development is done and tested by the developer Alpha Release is created automatically. So this release includes all the updates for the tasks in the "Waiting/Blocked", "Test Waiting", "Test In Progress", "Test Failed" and "Done" stages. This release is not recommended for critical production environments but is usually stable enough to apply after user tests. Applying directly without tests may cause unexpected results and loss of time or money. UAT or Pre-production environments are always recommended for a better upgrade experience.
• Beta Release: The Beta Release is produced by sourcing an Alpha Release, so it basically includes all the updates of that Alpha Release. Some tasks/updates included in the "Beta Release" may be fully tested and some may be included just after the developer test. Beta releases are more stable than the "Alpha Releases", and they are published after Regression Tests. Tegsoft Test Team performs automated and/or manual testing steps before calling out an "Alpha Release" as a "Beta Release".  Once Beta Release is published, some test results may be published with it. You can check this article link for further release-specific details frequently. Beta Releases are usually published once a week or biweekly. 
• Stable Release (SR): This is the published release of Tegsoft products and it includes only the "Done" stage tasks. Even though, this release is published after several tests and is safe to apply directly, a UAT or Pre-production environment is always recommended for a better upgrade experience. Just because of several testing and quality assurance steps usually SR is behind Beta Release and is rare in publishing frequency. All the SR details are published in this article link. SRs are usually published once or twice a year.

You can access on-premise upgrading instructions with your partner credentials via this link.

Information About Release Notes 🔍

The purpose of the Release Notes communicates the major new features and changes in this release of Tegsoft. It also documents known problems and workarounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describe and announce the new features of development for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describe changes, in a feature/function that is already active. Type of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or in applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentations are the list of links for more information related to the release.

Pinned Notes 📌

1. What's New? ⚡

The following new features appear in this release:

1. Incoming secondary call function implemented for V3 full desktop 

2. CI/CD improvements

3. Campaign contact-based max dial limit implemented

4. SSL Certificates are updated (active certificates will expire soon on August, 9th 2023) 

5. Auto-play agent greeting and pre-recorded announcement playing features implemented. 

6. New release process implemented please see details above for alpha, beta, and stable releases. 

2. What's Improved? ⭐

The following improvements appear in this release:

1. Ticket processing for tickets created via API improved. Please check API Documentation from apidocs.tegsoft.com for detailed information

2. Creating chat via CONTID implemented. Please check API Documentation from apidocs.tegsoft.com for detailed information

3. Campaign dialing performance improved for assigned agent campaigns.

4. Campaign data loading performance improved dramatically

5. Agent efficiency calculation improved to include chat and ticketing activities

6. Ticketing UI improvements

7. Webchat mobile usage improvements

8. Webchat content size and rendering performanceimproved dramatically

9. Improvements in widget events and actions

10. Widget DTMF handling improved for campaign calls

11. V3 full desktop new ticket button added

12. Security improvements

13. Minor report UI improvements

14. Ring time display added for outgoing calls on the widget interface

15. Waiting calls listing improved

16. Related calls listing in voice recordings player improved

17. V3 Dashboard filters improved

18. Campaign predial check regulation check functionality improved

19. Webchat UI branding functionality improved (for updating the logo and other improvements please check the webchat sample page)

20. Widget improvements and preparations for the new widget layout

21. Webchat parameters improved(please check the webchat sample page for new parameters)

22. Widget navigation icons  access management implemented

23. Campaign cache improvements now allow better dialing performance

24. High availability clustering architecture - Technical error display issue fixed on agent interface after the switch 

25. Advanced tracing options added including webhooks.

26. Program and functional IVR excluded from IVR Timeout calculation. This was causing a loop if the timeout direction is set to a functional IVR. 

27. Issue causing agent assessment errors for the voice queues fixed

28. High availability clustering architecture improvements

29. V3 CSV download option implemented for report screens

30. VPOS currency option added 

31. Webchat client interface load times improved and new parameters added

32. Campaign dialog results improved

33. Add to campaign button added to agent desktop 

34. Minor fixes and performance improvements