Tegsoft Release Notes (Version 20230813 - ALPHA)

See what's new in Tegsoft and what we're gradually rolling out. ✨

Sep 13, 2023

Introduction 

Welcome to the release notes for Tegsoft.

The release notes include key details about Tegsoft releases, including information on new and improved features, and bug fixes. Please review the topics carefully, as they include late-breaking information that may not be available in other Tegsoft documentation.

Tegsoft is a software company that is following CMMI standards, please check support process articles for further details. 

There are seven stages in the development process

1. To Do:  Any development task starts with this stage. 
2. In Progress: Once the development process starts, the task moves to this stage. 
3. Wating/Blocked: If any external action is required (like sample data, customer feedback, some sub-results, etc.)
4. Test Waiting: Tasks are moved to this stage after development and developer tests are completed. 
5. Test In Progress: All the development tasks that have an impact on the Tegsoft baseline always go through the test process. The test process is part of the Quality Assurance Policy of Tegsoft Company. 
6. Test Failed: After the Test stage if any update is required; because of a major malfunction, minor errors, styling / multi-language issues, or any quality issue; the task goes from the "Test In Progress" stage to the "Test Failed" stage.
7. Done: Once the task goes through all the automated/manual testing processes successfully, the task moves to the "Done" stage.  

Active sprint tasks can be monitored from this link. 

There are three types of major releases for Tegsoft products,

• Alpha Release: This release includes all the updates developed and tested by the developer. The "alpha release" is the most frequent release of the major three. Once related development is done and tested by the developer Alpha Release is created automatically. So this release includes all the updates for the tasks in the "Waiting/Blocked", "Test Waiting", "Test In Progress", "Test Failed" and "Done" stages. This release is not recommended for critical production environments but is usually stable enough to apply after user tests. Applying directly without tests may cause unexpected results and loss of time or money. UAT or Pre-production environments are always recommended for a better upgrade experience.
• Beta Release: The Beta Release is produced by sourcing an Alpha Release, so it basically includes all the updates of that Alpha Release. Some tasks/updates included in the "Beta Release" may be fully tested and some may be included just after the developer test. Beta releases are more stable than the "Alpha Releases", and they are published after Regression Tests. Tegsoft Test Team performs automated and/or manual testing steps before calling out an "Alpha Release" as a "Beta Release".  Once Beta Release is published, some test results may be published with it. You can check this article link for further release-specific details frequently. Beta Releases are usually published once a week or biweekly. 
• Stable Release (SR): This is the published release of Tegsoft products and it includes only the "Done" stage tasks. Even though, this release is published after several tests and is safe to apply directly, a UAT or Pre-production environment is always recommended for a better upgrade experience. Just because of several testing and quality assurance steps usually SR is behind Beta Release and is rare in publishing frequency. All the SR details are published in this article link. SRs are usually published once or twice a year.

You can access on-premise upgrading instructions with your partner credentials via this link.

Information About Release Notes 🔍

The purpose of the Release Notes communicate the major new features and changes in this release of Tegsoft. It also documents known problems and workarounds.

This Release Note is comprised of four sections:

1. What's New?
New Feature Notes describe and announce the new features of development for Tegsoft products. Every item listed under this section describes the basics of a newly developed feature. Detailed descriptions/instructions will be accessible from the links provided at the end of the new feature description.

2. What's Improved?
Improvement Notes describe changes, in a feature/function that is already active. The types of changes are listed below:
• Data field updates (removal or addition of fields)
• Changes in reports or applications
• API functionality changes
• Performance improvements
• Layout changes

3. What's Fixed?
Fix Notes are the list of known and fixed customer-reported defects or security fixes. Some instructions or workarounds may be described.

4. Related Documentation
Related Documentation is the list of links for more information related to the release.

Pinned Notes 📌

1. What's New? ⚡

The following new features appear in this release:

1. UC Client users are now displayed on the Dashboard (DEVELOPMENT-3014) 

2. WhatsApp Dialog360 Registration process improved (DEVELOPMENT-2679) 

3. Agent automatic logout feature implemented (DEVELOPMENT-2889 / 126518) 

4. New webchat initialization parameters added please check the example page and article for details (DEVELOPMENT-2816 / 126440) 

5. Drop campaign dialing on redirect improved (DEVELOPMENT-2027 / 124138) 

6. Next4biz Integration implemented (DEVELOPMENT-2714) 

7. Agent greeting implemented (For Inbound, Outbound or Campaign voice calls) (DEVELOPMENT-3045) 

8. SMS and E-mail sending from contact card functionality is not subject to user access permission (DEVELOPMENT-3039) 

9. New option added to web chat client screen for marking Firstname, E-Mail, etc. fields read-only (DEVELOPMENT-3063) 

10. Webchat client screen customization options added (DEVELOPMENT-3033) 

11. Manuel outbound regulation check feature added (DEVELOPMENT-2970) 

12. Scheduled Dynamic Custom Excel Reports feature added (DEVELOPMENT-2811) 

13. Widget call notification improved (DEVELOPMENT-2832 / 126411) 

14. Receiving a second call feature for the agent desktop improved (DEVELOPMENT-2861) 

15. Access-based widget layout and widget customization options added (DEVELOPMENT-2831 / 126417) 

16. Access to Call History, Last Calls, and Daily - Weekly Report in Widget (DEVELOPMENT-2962) 

17. Continue via chat or voice option for contact improved (DEVELOPMENT-3081) 

18. New WhatsApp, Facebook, and Instagram service provider added (DEVELOPMENT-3179) 

19. Telescope instant installation features added (PWA please access via link https://telescope.tegsoft.com) (DEVELOPMENT-2693 / 125996) 

20. Customizing max dial attempt per contact feature implemented. (DEVELOPMENT-3052 / 126928) 

21. Garanti VPOS Multi-currency feature implemented (DEVELOPMENT-3205) 

22. Release automation for alpha, beta, and sr (DEVELOPMENT-3183) 

23. Outbound WhatsApp Campaign and WhatsApp message sending via contact card implemented (DEVELOPMENT-2953 / 126992) 

24. V3 CSV Export for reports implemented (DEVELOPMENT-3087 / 127026) 

25. A new Speech To Text & Speech Analytics provider added (DEVELOPMENT-3207) 

26. Teggy chat flow implemented (DEVELOPMENT-3229) 

27. New API implemented for acquiring and de-acquiring named licenses (DEVELOPMENT-3187) 

28. Multiple stun server capability implemented (DEVELOPMENT-3224 / 127327) 

29. Transfering / Activating campaign from webchat feature implemented (DEVELOPMENT-3133 / 127161) 

30. Estimated wait time information added to web chat hold message (DEVELOPMENT-3255) 

31. Coping campaign data fields from source campaign feature added (DEVELOPMENT-3061 / 126965) 

32. New Tegsoft Widget layout implemented, for better mobile and desktop experience (DEVELOPMENT-3064) 

2. What's Improved? ⭐

The following improvements appear in this release:

1. Voice recordings performance improvement (DEVELOPMENT-3024)

2. CTI Parameters URL Encoding feature implemented (DEVELOPMENT-3009)

3. Webchat message display improvements (DEVELOPMENT-2968 / 126718)

4. Displaying Agent Photo on the dashboard developed (DEVELOPMENT-2193 / 124780)

5. CDR report filtering improved (DEVELOPMENT-3038)

6. The waiting contacts list display on the dashboard has been improved (DEVELOPMENT-3050 / 126910)

7. Widget ringing timer display added for outbound dialing (DEVELOPMENT-3048)

8. V3 Dashboard filters improved (DEVELOPMENT-3011 / 126831)

9. Widge4t events improved (DEVELOPMENT-3086)

10. Campaign data loading performance improved (DEVELOPMENT-3126 / 127147)

11. SAAS_PBX New Trunk added (DEVELOPMENT-3111 / 127072)

12. streamAudioFile API response status improvements (DEVELOPMENT-3047)

13. Create new Ticket API UTF-8 codeset support improved (DEVELOPMENT-3148)

14. Webchat loading size and loading performance improved (DEVELOPMENT-3097)

15. Webchat load script parameter improvements (DEVELOPMENT-2957 / 126707)

16. Webchat client mobile rendering improvements (DEVELOPMENT-3099 / 127150)

17. Ticketing module, mail processing improvements (DEVELOPMENT-2868)

18. Agent desktop ticketing interface improved (DEVELOPMENT-3065 / 126979)

19. Ticket processing improvements (DEVELOPMENT-3120)

20. Campaign calling list phone numbers masked (DEVELOPMENT-3125)

21. Chat client preserving active status improved (DEVELOPMENT-3096)

22. SSL Certificate updates (DEVELOPMENT-3218)

23. Webhook notifications improved (DEVELOPMENT-3227)

24. Multi-language performance improvements (DEVELOPMENT-3127)

25. Webhook logging improved (DEVELOPMENT-3090 / 127032)

26. Webchat monitoring dashboard contact details improved (DEVELOPMENT-2609 / 125798)

27. Campaign dial results enhanced with status codes. (DEVELOPMENT-3085 / 127012)

28. Add contact to campaign option added to agent desktop (DEVELOPMENT-3182)

29. Refresh and clear filter buttons improved (DEVELOPMENT-3194 / 127282)

30. Abandon calls are listed in the agent desktop skill report (DEVELOPMENT-3254 / 127441)

31. Call restriction regulation improvements (DEVELOPMENT-3092 / 127005)

32. Widget call info panel improved (DEVELOPMENT-3078 / 127002)

33. Recording and reporting agent details that assign contact to the campaign feature improved (DEVELOPMENT-2951 / 126589)

34. Voice recordings player screen improved (DEVELOPMENT-3162 / 127222)

35. Project data deleting and anonymizing moved from the project settings screen to the data processing module (DEVELOPMENT-2877)

36. CDR Excel export quality metric columns renamed (DEVELOPMENT-3103)

37. Webchat timers for idle messages and waiting messages are improved (DEVELOPMENT-3153 / 127191)

38. New Tegsoft Widget events implemented (DEVELOPMENT-3279)