Create & Configure Outbound Routes

Updated on 18 Dec 2024
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This document outlines the process for creating and configuring outbound routes in Tegsoft.

It covers the following topics:

Understanding outbound routes
Accessing the outbound routes menu
Configuring route parameters
Assigning trunks to outbound routes
Assigning authorized users to outbound routes

An outbound route specifies to the PBX which extension users are permitted to make outbound calls, the trunks to be used for these calls, and how trunks are selected based on defined patterns.

1. How to Access the Outbound Routes Menu?

Click on the Infrastructure Management → Outbound Routes tab to access the outbound routes settings page.

On this page, new outbound trunks can be created, or trunks settings can be customized.

2. Which Settings are in the "Details" Section?

The following screenshot and table include the setting options (parameters) and their descriptions in the Details section.

Parameter	Description
Route name	Name of the created outbound route. A meaningful name can be given related to the route.
Password	Optional. Set a password for the outbound route. If a password is set, users are required to enter a password when they try to make outbound calls through this route.
CLI Type	Display name type is selected when transferring the outbound route.
Display Name	Display name when transferring the outbound route.
Display Name Prefix	Prefix added to display name.
Use Case	Use case scenario of the pattern is selected. There are three options: "If pattern matches", "Ignore pattern", "Never".
Music on hold	The music played to the customer while waiting on the line is selected.
Time condition	The time condition is selected. There are two options: "In period" and "Out of period". After selecting one of them, another combo-box opens next to it and one of the predefined time conditions is selected. For more detailed information on time condition definitions, please refer here.
Disable	Select whether the created outbound route will be active or not.
Requires account code	Select whether or not to require an account code.
Notes	A field for your notes.
Start recording	Select whether or not to start voice recording for calls made with the created outbound route. The default selection is unchecked.
Voice Recording Prefix	Prefix added to the names of voice recordings.
Stop Recording	Select whether or not to stop voice recording for calls made with the created outbound route. The default selection is unchecked.
Forwarded calls (181)	This setting determines whether to "Cancel dialing for calls being forwarded" or "Continue dial processes" when the SIP log indicates "181," signifying that the dialed number is unreachable and an operator message has been played.
Regulation Check	Checks through the İYS (İleti Yönetim Sistemi) if the customer has given permission for outbound calls.
Trunk usage order	Trunk usage order is selected. There are two options: "Use as defined order" and "Random".
TRANSFERCONTEXTID	Manages transfer routes through profiles for outbound calls with transfer permissions. Authorized users can transfer calls to external GSM numbers using key combinations (e.g., *2 or ##), based on server settings.
Id	The unique identifier for the defined rule.

3. Patterns and Trunks Assignment

For detailed information about Patterns, please refer here.

Field Name	Description
Outbound Pattern	An Outbound Pattern specifies rules for routing calls based on dialed digits. It ensures that agents can only call numbers matching the defined patterns in the relevant route, providing controlled and accurate call routing.
Prefix	The Prefix is an optional setting added to the beginning of a number that matches a pattern before placing the call.
Cut Prefix	The Cut Prefix is an optional setting that specifies the number of digits to remove from the beginning of the dialed number before placing the call.
Notes	A field for your notes.

In this section, the trunks which will be authorized for the relevant outbound route are assigned. If trunks need to be selected and assigned to the relevant route one by one, the > icon is clicked. If all trunks are to be assigned to the relevant route as authorized at once, the >> icon is clicked.

4. Authorized Users Assignment

In this section, the users who will be authorized for the relevant outbound route are assigned. If authorized users need to be selected and assigned to the relevant route one by one, the > icon is clicked. If all users are to be assigned to the relevant route as authorized at once, the >> icon is clicked.

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.

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Create & Configure Trunks

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