Dial Patterns of Outbound Route

This article describes dial pattern settings of outbound route to help you understand and configure the dial patterns of outbound route.

How to Configure Dial Pattern?

An outbound route is used to tell the PBX which extension users are allowed to make outbound calls and which trunk to use for the outbound calls and to select trunks based on patterns.

Please follow the steps below in Tegsoft to configure the dial pattern.

1. Go to the PBX Management.
2. Go to the Outbound Routes.
3. Select the Route.
4. Click the Plus (+) in Patterns / Trunks field.
5. Set the Outbound Pattern, Prefix, and Cut Prefix.

Outbound Pattern

A pattern specifies routing rules to route a call based on the digits dialed by a user. The PBX matches a dial pattern and routes the call out based on the dial pattern.

In other words, the pattern is to introduce phone numbers to the Tegsoft system with a set of rules. In Tegsoft system, an agent can only make calls to phone numbers that are suitable for the determined patterns in the relevant route.

Pattern types are X, Z, N, number, and dot (.) patterns. The following table lists these patterns, along with their descriptions and examples.

Examples

➤  Number + X Pattern

All mobile phone numbers in Turkey are 11-digit numbers and start with digits 05.

For mobile calls, set dial pattern as the following screenshot shows.

➤  Number + Dot (.) Pattern

All international numbers start with digits 00.

For international calls, set dial pattern as the following screenshot shows.

Prefix

Prefix is an optional setting. The prefix will be added to the beginning of a successful match. If the dialed number matches the Pattern, the prefix will be added to the beginning of the number before placing the call.

Example

If a trunk requires 11-digit dialing, but agents are more comfortable with 7-digit dialing, you can add prefix a 4-digit area code to all 7-digit phone numbers before the calls are placed as in the screenshot below.

Cut Prefix

Cut Prefix is an optional setting; it defines how many digits will be cut from the front of the dialed number before the call is placed.

Example

If you set Pattern as 9XXXXXXXXXX and set Cut Prefix as 1 as in the screenshot below.

If an agent wants to call number 05555555555, the agent should dial 905555555555. The PBX will cut digit 9 from the dialed number and call the number 05555555555.

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