Google Speech to Text Document

Google Speech to Text is a tool that can translate voice to text. After that, recorded conversations can be converted to text with this tool. This application, which turns conversations into text, the recordings of the conversations will be preserved in written form.

For example, you need one or more call logs to be translated into text. You can make these translations from the "Recordings" tab in "CDR Reports" using Google Speech to Text.

Before making this definition, you must complete the system requirements. There are two prerequisites.

-Java version must be 1.8
-Tegsoft application used must be up to date.
-You must contact Sales Team for the license.

Note: After these conditions are met, the business partner should open a request to the Tegsoft Tehcnical team in order to use this feature. (destek@tegsoft.com)
After the request is opened, a "json" file is sent to the business partner by the Tegsoft Technical team and the necessary parameters for the definitions to be made with the file will be shared.

Definitions

1.Custom Applications

Under "System Management", the "Custom Applications" menu is accessed. The "json" file from Tegsoft technical team is defined in this field. An example is given in the screenshot.

2.Contact Center Settings

After this definition is made, the "Contact Center Settings" menu is entered under "CC Management". "Speech to Text" is opened from the top tabs. The definition in the screenshot is made.

The parameter information to be defined in this field should be received by Tegsoft together with the json file. The necessary information for identification will be shared with you. With this information, identification should be made on this screen.

3.Speech To Text Rules

For the Google speech to text application to work, at least 1 definition must be made in this field. If different applications are requested to work for different queues, this definition is made in this area.

Contact Center Settings, second tab "Speech to Text Rules".

Note: even if you only have one application, you should open a new record in this field and select the application and save it.

For example, calls from the 7502 Sales Queue should be translated with "Sestek" and the calls from the 7501 Accounting Queue should be translated with "Google Speech to Text".

On this screen, you must define the queue and application appropriate accordingly.
Select the application type "Google Speech to Text" and choose Queue 7501.
Select the application type "Sestek" and choose Queue 7502.