This article describes how to create and configure outbound routes in Tegsoft.
By reading this article, you will have information about:
accessing the outbound routes menu in Tegsoft,
details setting parameters,
assigning trunks to outbound route,
assigning authorized users to outbound route.
An outbound route is used to tell the PBX which extension users are allowed to make outbound calls and which trunk to use for the outbound calls and to select trunks based on patterns.
1. How to Access the Outbound Routes Menu?
Click on the PBX Management → Outbound Routes tab to access the outbound routes settings page.
On this page, new outbound trunks can be created, or trunks settings can be customized.
2. Which Settings are in the "Details" Section?
The following screenshot and table include the setting options (parameters) and their descriptions in the Details section.
Name of the created outbound route. A meaningful name can be given related to the route.
Optional. Set a password for the outbound route. If a password is set, users are required to enter a password when they try to make outbound calls through this route.
Display name type is selected when transferring the outbound route.
Display name when transferring the outbound route.
Display name prefix
Prefix added to display name.
Use case scenario of the pattern is selected. There are three options: "If pattern matches", "Ignore pattern", "Never".
The time condition is selected. There are two options: “In period” and “Out of period”. After selecting one of them, another combo-box opens next to it and one of the predefined time conditions is selected. For more detailed information on time condition definitions, please refer here.
Music on hold
The music played to the customer while waiting on the line is selected.
Select whether the created outbound route will be active or not.
Requires account code
Select whether or not to require an account code.
Type your notes.
Select whether or not to start voice recording for calls made with the created outbound route. The default selection is unchecked.
Voice recording prefix
Prefix added to the names of voice recordings.
Select whether or not to stop voice recording for calls made with the created outbound route. The default selection is unchecked.
Trunk usage order
Trunk usage order is selected. There are two options: “Use as defined order” and “Random”.
3. Patterns and Trunks Assignment
For detailed information about Patterns, please refer here.
In this section, the trunks which will be authorized for the relevant outbound route are assigned. If trunks need to be selected and assigned to the relevant route one by one, the > icon is clicked. If all trunks are to be assigned to the relevant route as authorized at once, the >> icon is clicked.
4. Authorized Users Assignment
In this section, the users who will be authorized for the relevant outbound route are assigned. If authorized users need to be selected and assigned to the relevant route one by one, the > icon is clicked. If all users are to be assigned to the relevant route as authorized at once, the >> icon is clicked.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.