📅 1. How can I access daily reports?
Go to Reports > CDR. Click on the HTML button on the right side to view daily reports.
📈 2. How can I access Agent’s Activity Report?
Go to Reports > Agent's Activity Reports. Click on the HTML button to open the report.
📊 3. How can I export reports to Excel & PDF?
You can export any report you want from the Reports section.
🧠 4. In Tegsoft Reporting, which BI Tools are supported?
It is not a correct statement to say that Tegsoft only has integration with the X BI product.
Since we have SQL support and Public API services, you can get data from Tegsoft with all BI tools and provide analysis.
As project experience, I have realized projects with customers using Qlik Sense and Power BI.
⭐ 5. Does Tegsoft Report on NPS Score and SLA tracking?
Yes, In IVR has a DTMF report for customer dialing surveys.
In the live survey, you can create the questions that the Agents should ask and the answers they should receive and get the report.
SL, SLA, AR, ACW, AHT, ASA etc. Reporting of all data in Contact Center technology is available in detail.
📚 6. What level of reporting does Tegsoft provide?
All reports have quite a few filter options. And each report has summary and detail sections.
Downloads are available in HTML, PDF and Excel formats.
Main Reports:
- Call Detail Report
- Agent Report
- SMS Report
- Campaign Report
- Queue Report
- Activity Report
- Survey Report
- Webchat Report
- Ticketing Report
- Email Report
- IVR DTMF Report
- Quality Report
- Project Report
- RTD Report
- Conference Report
- Contact Report