Prev Next 🧩 1. Do you have a CRM?
Yes, within Tegsoft, we have an Integrated Contact Customer Relationship Management (CRM) system. Additionally, you have the option to integrate your existing CRM system if you prefer.
🔗 2. What systems do you integrate with?
We have ready-made integrations with many global products such as Salesforce, Microsoft Dynamics, SAP, and Zendesk. Additionally, you can easily integrate it your web-based applications with our flexible integration model. You can view our relevant integrations at https://www.tegsoft.com/contact-center-integrations/ to optimize your business processes.
🔄 3. Can I use Tegsoft with my existing CRM or ERP application?
Yes, while managing your business, we have aligned our contact center system with your applications. By checking our API documentation at https://www.tegsoft.com/kb/tegsoft-api-documentation/ , you can review integration parameters and seamlessly integrate with your applications. This way, we can bring the information you need to the Agent’s screen during a call.
🎫 4. CRM - Does the Tegsoft CRM / Ticketing solution provide a reference number?
This feature is available in the ticketing system. For example, when you send an e-mail; automatic reply will be sent. This reply is sent by Tegsoft and returns the number of the support mail you forwarded in the Tegsoft system as an answer. (The content of the mail can be edited by customers using the ticketing feature)
🗂️ 5. CRM – Can I group contact per customer? Can I group product per customer within the CRM?
Yes, it is possible
🧠 6. Can the system merge records?
The system will recognise the same number or same name