- 19 Mar 2021
- 4 Minutes to read
Time Definitions and Settings
- Updated on 19 Mar 2021
- 4 Minutes to read
Time settings allows us to separate the time into specific groups. When you define the different time groups you work with as time conditions to the system, you can run the Tegsoft system in accordance with your working style in these time groups.
You will need time definitions and setting for Campaign Calls, Inbound Calls, IVR, Webchat Skills, Call Queue etc.
You need to define your working hours or non-working hours. You can control different types of your contact center activity at different hours for Campaign Calls, Inbound Calls, IVR, Webchat Skills etc. When you define a "Time Conditions" for your identity, you can manage all fields in the system where time conditions are asked.
There are 2 steps to create a “Time Condition”. You first need to enter your working hours or non working hours to the system as a “Time Group” and then you need to combine them from “Time Condition” tab. The time condition is used when defining Campaign Calls, Inbound Calls, IVR, Webchat Skills etc.
When using time condition in the system, you need to select in period or out period first.
“Inperiod” means included in this “Time Condition”.
“Out of preiod” means not included in this “Time Contidion”.
You can find the explanation of this in the example at the end of the page.
Click on "PBX Management - Time Settings" to access Time Settings. Through this menu, in direction of needs, new time group can be created, or time settings can be changed. You can combine the new time groups that you will create under the time condition.
This is the field where the start date and time, end date and time information are entered. A new time group is opened with the "+" key. A name must be given to the time group. You can choose this name according to the date and time you will use to make it clearer (weekday, weekend).
Not: If a begin time/day/date is entered, you must enter end day/time to anaible conditions. Time groups are recorded conditionally. If you have set a start time, you must also set an end time. For example, if you have a time that starts at 12:00 am every day, it should be at a time when it ends every day.
To create a time group, you need to fill in the fields below.
Begindate: The starting day of the time condition. The date of the current day can be selected.
End Date: The last day of the time condition. A future date can be chosen (Such as 01 March 2022)
Begin Time: The starting hour of the time condition. (from 0000 to 2359)
End Time: It is the end hour of the time condition. (from 0000 to 2359)
Begin Day (Week): Indicates which day of the week this condition will start.
End Day (Week): Indicates which day of the week this condition will end. These two fields should be given a value between 1-7, these values represent the days of the week. (1 = Monday, 2 = Tuesday 3 = Wednesday 4 = Thursday 5 = Friday 6 = Saturday 7 = Sunday)
Begin Day (Month): Indicates which day of the month this condition will start. If you have a specific campaign, you must enter the date from here. For example, every 15th of the month 50% discount, Blackfriday etc.
End Day (Month): Indicates which day of the month this condition will start.
Notes: A reminder can be written for this time condition.
After filling above information, click save button.
In this field, you can combine the times defined in the Time Groups field and make it work as a single time condition. After opening a new time conditions with the "+" key, you have to name it and save it. After saving, the time groups will be visible in the assignment section.
Let's define non-working time condition for your company. First, you define your off-hours as a group and then combine them under a time condition and they form your “Non-Working” time condition. After this condition, When using the “Time Condition” combobox, the first time condition "out of period" and the second "Non-Working" time condition is selected you will choose your working hours. When you select "Iperiod" for the first condition and "Non-Working" for the second, you will choose your non-working hours. When your working day later change into a holiday, you can define “Time Groups” for an extra holiday. You can add it to the "Non-Working" time condition you created because it is a non-working day. This will make your job easier.
Let's take a look at how the system works for this example and screenshot. To create non working hours, you need to group the time by entering a start and end time for your non working hours (weekends, after work hours, holidays).
We will say it is between 09:00 and 18:00, five days on weekdays and define non-working hours for this.
First, we defined the times when we non-working hours on weekdays and weekends.
Then we combined these defined time groups under time conditions.When the system asks you for a time condition, you can now use this "Non-Working" time condition.