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    Text-Based Contact Center
    • 01 Feb 2022
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    Text-Based Contact Center

    • Updated on 01 Feb 2022
    • 1 Minute to read
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    Article summary

    To activate your Text-Based Contact Center, please visit here!

    Text-Based Contact Center

    ➤ With the Text Based Contact Center, companies can communicate with their customers through SMS, E-mail, Web Chat and Social Media channels.

    ➤ Changes in customer habits are forcing call centers to go beyond voice-only service.

    ➤ Instead of calling the Contact Center for a service they want to receive, customers may prefer to submit their requests via social media.

    ➤ Or, they may want to get instant answers via Web Chat to their questions about a product they have reviewed on the company's website.


    For detail information about Tegsoft Text-Based Contact Center, please visit here!

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