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Text-Based Contact Center

  • Updated on Feb 1, 2022
  • Published on Feb 1, 2022
  • 1 minute(s) read
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To activate your Text-Based Contact Center, please visit here!

Text-Based Contact Center

➤ With the Text Based Contact Center, companies can communicate with their customers through SMS, E-mail, Web Chat and Social Media channels.

➤ Changes in customer habits are forcing call centers to go beyond voice-only service.

➤ Instead of calling the Contact Center for a service they want to receive, customers may prefer to submit their requests via social media.

➤ Or, they may want to get instant answers via Web Chat to their questions about a product they have reviewed on the company's website.


For detail information about Tegsoft Text-Based Contact Center, please visit here!