Email Campaign Report
- 05 Feb 2023
- 4 Minutes to read
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Email Campaign Report
- Updated on 05 Feb 2023
- 4 Minutes to read
- Print
- DarkLight
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Tegsoft software contributes to the Contact Center management with instant reports or detailed historical reports. It also enables the evaluation of contact center efficiency with its advanced filtering options.
These reports can be viewed in a web browser by generating in HTML format or archived in Excel or PDF file.
E-mail is the report that lists all E-mail campaign related data according to the selected criteria. These criteria are begin-end date, status, campaign group and campaign ID. The begin date and time should be selected for all reports. The selection of end date and time is optional. In case of not selected, current date and time is going to be end date and time.
1. Generate E-mail Report
Please follow the steps below to generate E-mail report.
Step 1 – Click Reports tab.
Step 2 – Click E-mail Reports tab.
Step 3 – Set Criteria.
Step 4 – Select E-mail Campaign Report type.
Step 5 – Select report Format (HTML, PDF, XLS).
2. Filtering Parameters
The E-mail report criteria are numbered and given in the figure below.
The criteria and detailed descriptions are given in the table below.
No | Criteria | Description |
1 | Begin Date | List the records after the selected date and time, including this date and time. If the date and time are not selected, the records of the current date and time are listed. |
2 | End Date | List the records before the selected date and time, not including this date and time. |
3 | Status | List the records of the selected E-mail campaign status. |
4 | Campaign Group | Lists the records of the selected E-mail campaign group. |
5 | Campaign ID | Lists the records of the selected E-mail campaign. |
3. E-mail Campaign Summary Report
When the E-mail campaign data needs to be reported in summary, the E-mail Campaign Summary report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Campaign Summary report are given in the table below.
No | Data | Description |
1 | Campaign Name | The name of the E-mail campaign. |
2 | All | The total number of all contacts uploaded to the E-mail campaign. |
3 | In Progress | The total number of contacts whose sending E-mail process continues in the campaign. |
4 | Closed | The total number of contacts whose sending E-mail process completed in the campaign. |
5 | Unreachable | The total number of unreachable contacts in the E-mail campaign. |
4. E-mail Campaign Details Report
When the E-mail campaign data needs to be reported in detail, the E-mail Campaign Details report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Campaign Details report are given in the table below.
No | Data | Description |
1 | Begin Date | The begin date of the E-mail campaign. |
2 | Contact Name | The name of the contact. |
3 | Status | The status of the E-mail sent in the campaign. |
4 | The E-mail address of the contact. | |
5 | Date | The sent date of the campaign E-mail. |
5. E-mail Summary Report
When the E-mail campaign data needs to be reported according to the contacts, the E-mail Summary report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Summary report are given in the table below.
No | Data | Description |
1 | Contact Name | The name of the contact. |
2 | All | The total number of E-mail sent to the contact. |
3 | In progress | The total number of E-mail that sending process continue. |
4 | Success | The total number of delivered E-mail. |
5 | Failed | Total number of failed E-mail. |
6. E-mail Detail Report
When the E-mail campaign data needs to be reported in detail on a date basis, the E-mail Detail report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Detail report are given in the table below.
No | Data | Description |
1 | Date | The date the campaign E-mail was sent. |
2 | Contact Name | The name of the contact. |
3 | Status | The status of the E-mail sent in the campaign. |
4 | The E-mail address of the contact. |
7. E-mail Message Detail Report
When the E-mail campaign messages needs to be reported according to the date and the contacts, the E-mail Message Detail report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Message Detail report are given in the table below.
No | Data | Description |
1 | Date | The date the campaign E-mail was sent. |
2 | Contact Name | The name of the contact. |
3 | The E-mail address of the contact. | |
4 | Subject | The subject of the E-mail message. |
8. E-mail Campaign Group Report
When the E-mail campaign data needs to be reported on a campaign group basis, the E-mail Campaign Group report is generated by determining the necessary criteria and then selecting the report format.
An example report is given in the figure below. While generating this report, begin date was selected.
Detailed explanations of the data according to the numbers in the aboveE-mail Campaign Group report are given in the table below.
No | Data | Description |
1 | Begin Date | The begin date of the E-mail campaign. |
2 | Contact Name | The name of the contact. |
3 | Status | The status of the E-mail sent in the campaign. |
4 | The E-mail address of the contact. | |
5 | Date | The date the campaign E-mail was sent. |
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
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