Speech Analytics (SA) is the process of extracting meaning from audio recordings and analyzing these recordings for relevant and meaningful data. Software for speech analytics converts spoken word data into text for analysis.
Tegsoft provides with the opportunity to integrate speech analytics intelligence using various providers. One of these providers is CEYBER_SA.
This article describes how to configure Speech Analytics provided by CEYBER_SA in Tegsoft.
Please follow the steps below to complete the configuration in Tegsoft.
1. Activate Speech Analytics License
As the first step of the integration, the Speech Analytics Licenses (LICENSAGW) of the users need to be activated in Tegsoft.
Speech Analytics license is user-based and should be activated individually for all users whose speech is going to be analyzed.
2. Define Speech Analytics Parameters
As the second step of configuration, Speech Analytics parameters need to be defined in Tegsoft software in accordance with the CEYBER_SA.
Step 1 - Go to Settings.
Step 2 - Go to User Management.
Step 3 - Select User.
Step 4 - Activate Speech Analytics License (LICENSAGW).
Step 5 - Set the parameters.
Step 6 - Click Save button.
The parameters in Step 5 are described in the table below.
| Parameters | Descriptions |
|---|---|
Type | Select the CEYBER_SA as the type. |
Parameter 2 | Enter your API URL provided by CEYBER_SA. URL format: https://webapi.plukto.com/Call/integration |
Parameter 3 | Enter your username provided by CEYBER_SA. |
| Parameter 4 | Enter your project code provided by CEYBER_SA. |
| Password | Enter your password provided by CEYBER_SA. |
Speed | Keep the default value as the 10. |
Note | The value entered here is going to display as the Speech analytics provider parameter in the Speech Analytics Rules. Therefore, write a meaningful and descriptive word as the note. |
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