Artiwise Speech Analytics (SA) Configuration

Type

Select the ARTIWISE_SA as the type.

Parameter 2

Enter your API URL provided by Artiwise. 

URL format: https://{API_URL}/api/

Parameter 3

Speed

Keep the default value as the 10.

Note

Condition Name

Enter a condition name.

Speech Recognition Provider

Select the value entered in the note parameter of the speech analytics tab from the list.

Campaign ID

Select the campaign for which the rule is going to apply.
(Covers only agents with active licenses who is assigned to the selected campaign.)

Call Profile

Select the call profile for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected call profile.)

Skill

Select the skill for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected skill.)

Skill State

Select the skill state for which the ruleis going to apply.
(Covers only agents with active licenses in theselected skill state.)

Agent

Select the agent for which the ruleis going to apply.
(Covers only agent with an active license.)

Disable

If the rule is to be inactive, this box is checked.

Caller

Enter the caller phone number for which the ruleis going to apply.
(Covers only agents with an active license who receives the call from the entered number.)

Destination

Enter the called phone number for which the ruleis going to apply.
(Covers only agents with an active license who make the call to the entered number.)

Contact Condition

Select the contact condition as known or unknown contact for which the ruleis going to apply.
(Covers only agents with active licenses in theselected contact condition.)

Date

Enter the date range for which the ruleis going to apply.
(Covers only agents with active licenses who makes or receives calls within the specified dates.)

Hour

Enter the hour range for which the ruleis going to apply.
(Covers only agents with active licenses who makes or receives calls within the specified hours.)

Duration

Enter the duration for which the ruleis going to apply.

Time Condition

Select the time condition as in period or out of period for which the ruleis going to apply.
(Covers only agents with active licenses who makes or receives calls within the specified time condition.)

Incoming Trunk

Select the incoming trunk for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected incoming trunk.)

Outbound Trunk

Select the outbound trunk for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected outbound trunk.)

Incoming Route

Select the incoming route for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected incoming route.)

Outbound Route

Select the outbound route for which the ruleis going to apply.
(Covers only agents with active licenses who is assigned to the selected outbound route.)

Notes

Enter the notes related to the rule.