- 12 Oct 2021
- 9 Minutes to read
Server Settings Details
- Updated on 12 Oct 2021
- 9 Minutes to read
You can view the server information and details of connection you setup with Tegsoft on this screen. Capacity information, time zone settings, server and Tegsoft IP information, enable IP, block IP information are kept in this area.
Server capacity information "Voice service memory" and "Management service memory" must be entered into the system and in the network settings, you must add the time zone information of the country you are working in. The system detects your time zone and runs the configurations you define at the right time.
The information will appear in the server settings field. Tegsoftcloud system will establish a connection with the IP you have given and transfer information between servers. In this area, you need to define the capacity settings and time settings of the country where the contact center is located. Other field descriptions are given. It is recommended not to make changes unless necessary.
The view of Server Settings accessed by following this steps. “PBX Manegment–> Server Settings“
|Name||DNS (FQDN) name of the server. This information will be displayed on the top right section of the userconsole. Name of your cloud instance will appear here automatically. You will need to edit this name for on-prem versions. Server name is only for display purposes, it is good for idenfiying the server user logged-in.|
|Pbx number||Reserved. Please leave empty.|
|Enable connected line presentation||Connected line presentation is a feature that is used to display connected line after supervised transfer of the call. This is a PBX feature, for contact centers you can keep it unchecked.|
|Language||Default language of the system. This language selection is valid for voicemail, extension language and the IVR anoncements. If you select different language for particular extension or IVR, system will use selected language for that feature.|
|Region||Parameter for identifing server reqion. It only for display purposes, it is not used in any function.|
|Enable blf||Busy lamp fields are used on supported phone devices to indicate selected phone device status as if it is busy, ringing or idle.|
|Operator destination||This is a PBX feature used to identify operator destination. If customer is trasfered to an invalid destination this route is going to be followed to avoid hanging up on customer. Usually secretary phone or a common queue is used for this destination.|
|Max channel lenght (min)||This is a default limit for each call being processed by Tegsoft. The default value is 2 hours. Once call exeeds max channel lennght it is dropped authomatically.|
|Operator number||This is a PBX feature to identfy an easy access phone number for the operator. Like 0 (zero) to call secretary from an internal phone.|
|Voice service memory (MB - Megabytes)||This is an infrastructure parameter that is used to identfy max memory allocation by the call routing service. Please check (Tegsoft Installation)|
|Management service memory (MB - Megabytes)||This is an infrastructure parameter that is used to identfy max memory allocation by the web interface service. Please check (Tegsoft Installation)|
|Trace IP||Reserved please leave empty.|
|Sip engine||Reserved parameter please always select "Other".|
|Log level||Call processing and management interface services will log to a log file according to level selected here. TRACE or ALL is not recommended for heavy loaded servers.|
|Notes||Description area for taking notes.|
|Server id||This is unique server id.|
|Mac address||Server ethernet mac address|
|Ip address||This is local IP adress of the instance. This IP is used for configuring extensions via auto-provisining.|
|Enable tcp transport||This is used to enable TCP connectivty. SIP is usually over UDP, some trunks or devices support TCP communication. If you keep unchecked system will use only UDP and WebRTC, if you check system will use TCP, UDP and WebRTC.|
|Dns (126.96.36.199;188.8.131.52)||This is DNS setting for the server. Please provide DNS server IP adress semicolumn seperated. This field has value 184.108.40.206;220.127.116.11 as default.|
|Nat extip||NAT is the option used to enable it (External IP)|
|Nat enabled||(External IP) Addresses on WAN or LAN should not be affected when NAT is enabled. For this reason, IP address blocks that are requested to be outside of NAT are should be specified in the field. A single IP address or network address can be entered in the field, as well as data separated by commas. For example, 192.168.47.0/24,192.168.49.0/24,10.2.0.0/16 or 192.168.47.10 or 192.168.4.0/24 can be entered in the field.|
|Enable public http||If the firewall is active, access to the WEB service on the server can only be from the networks that have been granted access. Selecting this option also allows IP addresses that do not have access permission to access the WEB screen. From all IP addresses with or without the option selected to the WEB service can be accessed, unselected means that the WEB service can be accessed only from the specified authorized IP addresses.|
|Enable public dns||It is a parameter of a service within the system. It must be in the unselected state. It is not a parameter related to the user.|
|Enable public db||It is a parameter of a service within the system. It must be in the unselected state. It is not a parameter related to the user.|
|Enable public ssh||If the firewall is active, access to the SSH service on the server can only be from the networks that have been granted access. Selecting this option also allows non-access IP addresses to establish SSH connections. If the option is selected, it means that the SSH service can be accessed from all allowed or disallowed IP addresses, and if it is not selected, the SSH service can be accessed only from the specified allowed IP addresses. Tegsoft SSH port number is 2222.|
|Enable ssh password||Tegsoft SSH access service is designed to respond only to clients with SSL access code over TCP-2222 port. If access is desired via SSH connection, this option must be selected in order for user code and password authentication to take effect. This option must be selected for SSH connection to be made.|
|Enable public ftp||It is a parameter of a service within the system. It must be in the unselected state. It is not a parameter related to the user.|
|Max login failure||If an incorrect password is entered repeatedly on the WEB screen, the IP address called login is blocked for the specified time. This field is the field that specifies the maximum number of attempts. Null, zero, or negative disables this feature. Blocked IP addresses cannot log in for the duration of the blocking period, even if the feature is disabled later.|
|Max login failure (for allowed ip)||If an incorrect password is entered repeatedly on the WEB screen, the IP address called login is blocked for the specified time. This field is the field that specifies the maximum number of attempts. Null, zero, or negative disables this feature. Blocked IP addresses cannot log in for the duration of the blocking period, even if the feature is disabled later.|
|Ip block time (min)||If an incorrect password is entered repeatedly on the WEB screen, the IP address called login is blocked for the specified time. This field is where the blocking time is specified in minutes. Null, zero, or negative disables this feature. Blocked IP addresses cannot log in for the duration of the blocking period, even if the feature is disabled later.|
|Https only||It must be selected for all users to login securely. Releated article: Access the HTTPS|
Enable IP adress and Block IP adress
The areas where trusted and blocked IP addresses are stored.
Tegsoft enables voice files to be recorded and archived on a server. Sound recording files are primarily stored in WAV format. It compresses up to 10 times by converting to MP3 format every day at a specified time. Compressed MP3 files are archieved. There are 2 storage types: File System and IBM Object Storage. ArchiveDestinations and Archive/Backup sections under "Server Settings" menu can be used to make necessary configurations.
File systems configurations can be made by clicking on "+" button in the ArchiveDestination section and providing an URL for the related archive destination. Each archive shall be added one by one by, clicking on "+" button.
IBM Object Storage is another option to archive the voice recordings. This option is available to cloud users in addition to File System storage type. IBM Object Storage configurations are made by Tegsoft only. Please contact with Tegsoft Support if you need help for IBM Object Storage configurations.
The current destination for the archieve can be configured by selecting a related option from the "Arc. destination" drop-down list in the Archive/Backup section. However, for IBM Object Storage option the related configuration shall be made by Tegsoft only.
|Archive retention||Specifies how long audio recordings will remain in WAV (raw) format before they are converted to MP3 format. For example, 10 Days preference indicates that recordings older than 10 days will be compressed to MP3 format, while 1 Hour preference means that recordings older than the last 1 hour will be compressed to MP3 format. No action is taken on the records until the conversion time. The control time difference is calculated relative to the conversion time.|
|Arc. destination||Records will be archived in the file specified in this field.|
|Data archiving time (hh:mm)||Specifies the compression time to MP3 format. It is in hour:minute format. For example, 01:30 should be entered for half past one night. The default value is 00:30.|
|Last archive date (days)||Enables archiving of data older than the specified day.|
|Backup hour (hh:mm)||This is the field where the time interval for data archiving will be entered. It is in hour:minute format. For example, 01:30 should be entered for half past one night. The default value is 03:30 – 05:30. The operation of the system is not affected during this time period. While this time period is preferred, the archive service can work comfortably and in a shorter time. It would be appropriate to choose a slice with little data to be completed.|
|Targets for move the backup||The system backs up the entire database on its own disk at the specified time every day. After the backup process, it deletes the customer information from the backup file and backs up a compressed copy containing only the settings to Tegsoft servers. Firewall Settings and Backup and Restore for Tegsoft details are explained.|
|Project data deletion hour (hh:mm)||Specifies the time for archiving (moving old compressed MP3 files to the archive destination). It is in hour:minute format. For example, 01:30 should be entered for half past one night. The default value is 01:30.|
Extensions registered to the system can be viewed from this area.
The shortcodes of the features available on the physical or web phone are as in the screenshot.
The following operations must be done
You must define two definitions in server settings.
-Define "Voice service memory" and "Management service memory" information.
-Define the time zone of the country where you work.