Product / License Names and Bundles
  • 21 Nov 2022
  • 3 Minutes to read
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Product / License Names and Bundles

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Article Summary

This article covers the scope and technical description of all product licenses and bundles within Tegsoft. For basic information about products and bundles, please visit Tegsoft website.

By reading this article, you will have information about:
➤  product and license types,
  base, contact center, private branch exchange, and supplementary products,
  supplied hardware and services,
  bundle matrix.

Product / License Names

The product or license names described in this article are usually for activating a single function or a set of functions.

Tegsoft product and license names are segmented below by development segmentation or commercial bundling.

  • Base Products are commercial bundles that represent products. 
  • Contact Center (CC) products are a set of license names that enable contact center-related functions.
  • Private Branch Exchange (PBX) products are a set of license names that enable PBX-related functions. 
  • Supplementary Products (SP) are products from other vendors. These products are essential for building a complete solution. Tegsoft recommends only certified products listed under this segment for building solutions.
  • Supplied Hardware / Services is the list of items that are supplied as appliance hardware or a service. 
  • Deactivated Licenses is the list of deprecated licenses. Sometimes they are replaced or simply dropped. Please check End of Life & Sale Announcements article for detailed information.

In the next section of the article, the licenses available in Tegsoft products and the descriptions and types of these licenses are given in the table.

Base Products

Descriptions and types of licenses in the Base Products are given in the table below.

License NameDescriptionType
TegsoftCP_TextTegsoft Text Agent License (Known as Package 1)
Per Agent
TegsoftCP_Inbound
Tegsoft Inbound Agent License (Known as Package 2)
Per Agent
TegsoftCP_Outbound
Tegsoft Outbound Agent License (Known as Package 3)
Per Agent
TegsoftCP_Blended
Tegsoft Blended Agent License (Known as Package 4)
Per Agent
TegsoftCP_OmniChannel
Tegsoft Multichannel Agent License (Known as Package 5)
Per Agent
TegsoftCP_UC
Tegsoft UC Client LicensePer Named User

Contact Center (CC) Products

Descriptions and types of licenses in the Contact Center (CC) Products are given in the table below.

License NameDescriptionType
TegsoftCC_SpeechAnalytics
Speech Analytics engine license activates third party speech analytics integration.
Per Agent
TegsoftCC_SpeechToText
Speech to Text engine license activates CDR, IVR speech to text functions.
Per Agent
TegsoftCC_MRCP
Speech Recognition engine license activates third party speech recognition integration.
Module
TegsoftPBX_Operation
TegsoftPBX Code Blue Module License
Per Agent
TegsoftPBX_PMS
TegsoftPBX Hotel Management Module License
Per Agent
TegsoftPBX_TTS
TegsoftPBX TTS Module License (Including 50,000 Credits)
Per Agent
TegsoftPBX_TTS_Credit
TegsoftPBX TTS Module 50.000 Credit Package License
Module
SP_QualityManagement
Tegsoft External QM License
Per Agent
SP_ScreenRecording
Supplement Product Screen Recording License
Per Agent

Private Branch Exchange (PBX) Products

Descriptions and types of licenses in the Private Branch Exchange (PBX) Products are given in the table below.

License NameDescriptionType
TegsoftPBX_BaseSMB Hardware activation licensePer Server
TegsoftPBX_BillingTegsoftPBX Pricing Module LicenseModule License
TegsoftPBX_OperationTegsoftPBX Code Blue Module LicenseModule License
TegsoftPBX_PMSTegsoftPBX Hotel Management Module LicenseModule License
TegsoftPBX_TTSTegsoftPBX TTS Module License (Including 50.000 Credits)Module License
TegsoftPBX_TTS_CreditTegsoftPBX TTS Module 15.000 Credit Package LicensePer Unique Word
TegsoftPBX_UpdateTegsoftPBX Annual Update License (Included in SAAS and Cloud)Per Server
TegsoftPBX_VoiceMailTegsoftPBX Voicemail Module LicenseModule License
TegsoftPBX_VoiceRecordingTegsoftPBX Voice Recording Module LicenseModule License

Supplementary Products (SP)

Descriptions and types of licenses in the Supplementary Products (SP) are given in the table below.

License NameDescription
Type
Tegsoft_Cloud_PriceTegsoft Cloud Module LicenseModule
Tegsoft_ConfigurationTegsoft Activation and Configuration Fee
Module
Tegsoft_ExternalVAT
Withholding Fee License
Module
TegsoftRM
Tegsoft Request and Complaint Management Module License
PerAgent
TegsoftRM_SocialMedia
TegsoftCC Request and Complaint Management Module Social Media Integration License
PerAgent
SP_QualityManagement
Tegsoft External QM License
PerAgent
TegsoftLE_Base
TegsoftPBX Large Enterprise System License
Module
SP_ScreenRecording
Supplement Product Screen Recording License
PerAgent

Supplied Hardwares & Services

Descriptions and types of licenses in the Supplied Hardwares & Services are given in the table below.

License NameDescriptionType
Tegsoft_SuppliedGatewayGatewayPer Hardware
Tegsoft_SuppliedHardwareOtherTegsoft External HardwarePer Hardware
Tegsoft_SuppliedPhoneDesktop IP PhonePer Hardware
Tegsoft_SuppliedServerEntLarge Enterprise HardwarePer Hardware
Tegsoft_SuppliedServerSMBTegsoftPBX SMB HardwarePer Hardware
Tegsoft_SuppliedServiceTegsoft External SupplyMan/Day

Bundle Matrix

The matrix of license bundles is given in the table below. In this matrix, the licenses that the bundles included are marked with the tick ( ).


TegsoftCP_
OmniChannel
TegsoftCP_
Blended
TegsoftCP_
Outbound
TegsoftCP_
Inbound
TegsoftCP_
Text
TegsoftCC_SMS


TegsoftCC_WebChat


TegsoftCC_EMAIL


TegsoftRM



TegsoftRM_SocialMedia



TegsoftCC_Preview

TegsoftCC_Progressive

TegsoftCC_Predictive

TegsoftCC_Inbound

Tegsoft_Base
TegsoftPBX_VoiceMail 
TegsoftPBX_VoiceRecording
TegsoftPBX_Billing
TegsoftCC_Payment_CreditCard
TegsoftCC_WhatsApp


TegsoftCC_Instagram


TegsoftCC_FacebookMessenger




Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2021, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.



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