How to Integrate WhatsApp to Tegsoft Web Chat via Infobip?
- 06 Apr 2022
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How to Integrate WhatsApp to Tegsoft Web Chat via Infobip?
- Updated on 06 Apr 2022
- 1 Minute to read
- Print
- DarkLight
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infobip is one of the API provider of WhatsApp Business. It allows users to benefit from Web Chat features through WhatsApp Business.
Follow the steps below to integrate WhatsApp into Tegsoft Web Chat via infobip.
1. Facebook Business Manager Activation
2. infobip Account Activation
3. Tegsoft Integration and Activation
4. Create and Configure Web Chat Skills (Queues)
5. Define Text Routing Rules
1. Facebook Business Manager Activation
First, you need to activate Facebook Business Manager to get your Facebook Business Manager ID. So, please create an account from Facebook Business Manager by following the steps in flowchart below.
2. infobip Account Activation
Before using WhatsApp for business communication, you must activate your infobip account and go through the official approval procedure. Here is an overview of the process:
Obtained from infobip Official WebsitePlease, follow the steps below to activate infobip account.
1. Go to https://www.infobip.com/ and login to your account after signing up.
2. Copy API Base URL.
2. Click Channels and Numbers.
3. Select WhatsApp.
4. Click Senders.
Click Edit configuration.
5. Define URL for incoming messages.
https://TEGSOFT_SERVER_URL/Tobe/app/ApplicationServlet?externalService=textRouter&TRUNKTYPE=INFOBIPWHATSAPP&TRUNKID={TRUNKID}
You can obtain TRUNKTYPE and TRUNKID parameter values from the PBX Management ➔ Text Routing page in Tegsoft.
3. Tegsoft Integration and Activation
After the infobip account activation, integration parameters shall be set in Tegsoft software.
Follow the steps below in Tegsoft software to set integration parameters.
Step 1 – Click CC Management tab
Step 2 – Click Contact Center Settings tab
Step 3 – Click Plus (+) to add new integration parameters
Step 4 – Set parameters
Step 5 – Click the Save
The parameters in Step 4 are described in the table below.
| Parameter | Description |
|---|---|
| Account Name | Enter an account name. |
| Account Type | Select account type as infobip from the list. |
| URL | Enter your BaseURL obtained from infobip. |
| API key | NULL. |
| Username | Enter your infobip username. |
| Password | Enter your infobip password. |
| Phone Number | NULL. |
| Is active | Click checkbox as active. |
| Notes | Type your notes. |
4. Create and Configure Web Chat Skills (Queues)
After all integration parameters are configured, web chat skill shall be created.
For detailed information about creating a web chat skill, please review Web Chat Skills (Queues) article.
5. Define Text Routing Rules
After web chat skill (queue) is created, text routing rules shall be defined.
For detailed information about Text Routing rules when creating a web chat skill, please review Text Routing Definitions article.
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