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    Voice Campaign Report Excel Data
    • 15 Feb 2023
    • 3 Minutes to read
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    Voice Campaign Report Excel Data

    • Updated on 15 Feb 2023
    • 3 Minutes to read
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    Article Summary

    This article covers all data and descriptions of the Voice Campaign report generated in excel format.

    Columns and descriptions of the voice campaign excel report are given in the table below.

    Column
    		Description
    Campaign IDThe ID number of the campaign call.
    Campaign NameThe name of the campaign.
    Call CountThe total number of all calls in the campaign.
    Outbound TimeThe amount of time (hours, minutes, and seconds) that the agent spent in the campaign calls.
    AVERAGEThe amount of average time (hours, minutes, and seconds) that the agent spent in the campaign calls.
    AllThe total number of all contacts uploaded to the campaign.
    Not CalledThe total number of contacts not yet called in the campaign.
    In ProgressThe total number of contacts whose call continues in the campaign.
    All Scheduled TypesThe total number of scheduled calls in the campaign.
    ScheduledThe total number of contacts whose call has been scheduled in the campaign by Agent or IVR.
    To MeThe total number of contacts whose call has been scheduled by choosing To Me option in the campaign.
    To Me or anyoneThe total number of contacts whose call has been scheduled by choosing To Me or Anyone option in the campaign.
    ClosedThe total number of contacts whose call has been completed in the campaign.
    UnreachableThe total number of unreachable contacts in the campaign.
    Call DateThe date the campaign call was made.
    NameThe name of the campaign.
    Unique IdThe unique ID of the contact.
    Contact NameThe name of the contact.
    DestinationThe phone number of the contact.
    DispositionThe result of the call. Answered, busy, failed and, no answer are examples of disposition.
    DurationThe amount of time (hours, minutes, and seconds) that the agent spent in the campaign call.
    Billing DurationThe total talking duration of the campaign call. This duration starts when the call is answered and ends when it terminates.
    AgentThe name of the agent.
    NameThe name of the campaign.
    Unique IdThe unique ID of the contact.
    Contact NameThe name of the contact.
    Civil NumberThe civil number of the contact on the contact card.
    PROFESSIONThe profession of the contact.
    COMPIDThe ID number of the contact's company.
    CONTGRPIDThe group of the campaign.
    PHONE1The first phone number of the contact.
    PHONE2The second phone number of the contact.
    PHONE3The third phone number of the contact.
    PHONE4The fourth phone number of the contact.
    PHONE5The fifth phone number of the contact.
    PHONE6The sixth phone number of the contact.
    PHONE7The seventh phone number of the contact.
    PHONE8The eighth phone number of the contact.
    EMAIL1The first email address of the contact.
    EMAIL2The second email address of the contact.
    EMAIL3The third email address of the contact.
    EMAIL4The fourth email address of the contact.
    HOMECOUNTRYCountry of residence of the contact.
    HOMESTATEState of residence of the contact.
    HOMECITYCity of resindence of the contact.
    HOMEDISTRICTDistrict of residence of the contact.
    HOMESTREETStreet of residence of the contact
    OrderThe order of the campaign call.
    NotesNote about the campaign call.
    UNITUIDThe unit ID of the server.
    Campaign IDThe ID number of the campaign call.
    ScheduleThe schedule date and time of the campaign call.
    Load DateThe date the contact was added to the campaign.
    FIRSTCALLDATEThe date and time of the first campaign call.
    Last Process DateThe date and time of the last process for the campaign call.
    Last Call DateThe date and time of the last campaign call.
    Attempt CountThe total number of attempts to call the contact in the campaign.
    Call CountThe total number of calls for the contact in the campaign.
    Call DurationThe total talking duration of the campaign call. This duration starts when the call is answered and ends when it terminates.
    All DurationThe amount of time (hours, minutes, and seconds) that the agent spent in the campaign call.
    ResultThe result of the campaign call. 
    Result ValueThe result value of the campaign call. 
    StatusThe status of the last campaign call.
    Campaign ResultThe unique ID of the result code for the last campaign call.
    Campaign ResultThe result code of the last campaign call.
    AgentThe unique ID of the agent.
    AgentName of the agent.
    Participate in a SurveyInformation on whether a survey was conducted in the campaign call.
    Survey ResultsIn case of conducting a survey, the result of the survey.



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