--- title: "Viber Integration" slug: "viber-integration" updated: 2022-09-21T14:44:30Z published: 2022-09-21T14:44:30Z canonical: "docs.tegsoft.com/viber-integration" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt > Use this file to discover all available pages before exploring further. # Viber Integration Viber is a **VoIP and instant messaging application with cross-platform capabilities** that allows users to exchange audio and video calls, stickers, group chats, and instant voice and video messages. Tegsoft offers its users the opportunity to **carry out these Viber messages through Tegsoft by integrating the Viber application into their own Tegsoft software**. This article explains step by step how to integrate Viber into Tegsoft. ## **1. Viber and Tegsoft Integration** Please follow the steps below carefully to complete the Viber and Tegsoft integration without any problem. **1.** Create an account in the Viber by installing the mobile application from the store. **2.** Go to the [https://partners.viber.com/login](https://partners.viber.com/login). Login with your Viber account. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-y090gg3s.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **3.** Click **Create Bot Account** tab. ![Graphical user interface, application, Teams Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-sl3za6hz.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **4.** Select an image for your account. ![Graphical user interface, application, Teams Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-smiqpfnt.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **5.** Enter your account information. ![Graphical user interface, text, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-ylkek0nk.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **6.** Mark your location on the map. Agree the terms and policies. Click the Create button. ![Graphical user interface, text, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-cqsal8ko.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **7.** Copy the **TOKEN** and keep it for future use in Tegsoft integration. ![Graphical user interface, application, Teams Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-jpe1ojhc.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **8.** Go to **CC Management ➔ Contact Center Settings** in Tegsoft. ![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-dijcpyak.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **1.** Click plus icon **(+)** to add new text account. **2.** Enter an **Account name**. **3.** Select Account type as **Viber**. **4.** Enter the URL as [**https://chatapi.viber.com/pa/**](https://chatapi.viber.com/pa/)**.** **5.** Enter the TOKEN copied in the previous step. **6.** Click **Save** button. **9.** Open the Viber app on your mobile phone. Tap Settings on the More screen. Tap My Bots on the Settings Screen. Select your Bot. Tap Publish.![](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-zj4t337d.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) **10.** Go back to Text Accounts screen in Tegsoft and check the **Is active** box. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/viber-integration-image-ow9crpjo.png?sv=2026-02-06&spr=https&st=2026-11-10T08%3A54%3A29Z&se=2026-11-10T09%3A54%3A29Z&sr=c&sp=r&sig=Ev5uqgWuavnJSY1BtYg%2FaNWih0CKs84JMZHYB1fZcoM%3D) ## **2. Create and Configure Web Chat Skills (Queues)** After all integrations are configured, web chat skill shall be created. For detailed information about creating a web chat skill, please review [Web Chat Skills (Queues)](https://docs.tegsoft.com/docs/webchat-queue) article. ## **3. Define Text Routing Rules** After web chat skill (queue) is created, text routing rules shall be defined. For detailed information about Text Routing rules when creating a web chat skill, please review [Text Routing Definitions](https://docs.tegsoft.com/docs/text-routing-definitions) article. When you have successfully completed all these steps, Viber application integrated with Tegsoft will be ready to use. --- *Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.* *Copyright* © *2022, Tegsoft. All rights reserved.* *"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.*