Twilio SMS Configuration

Introduction : This document describes how to configure SMS providers integrated with Tegsoft.

Tegsoft allows you to send SMS to not only a person but also a group. For this, you only need to configure your sms provider that has integrated with Tegsoft.

If your provider is not listed, please contact support@tegsoft.com.

You can send SMS with your Twilio account, or you can also provide SMS correspondence on your number, such as webchat. The necessary steps are listed below.

STEP 1: TWILIO SETTINGS

Before Tegsoft Configurations, you should complete your Twilio Account SMS settings. The basic steps required for this are listed below.

Please login Twilio via URL; https://www.twilio.com/

Access All Products & Services > Programmable SMS > SMS > Messaging Services

Please click the add button and create a new messaging services

After that, If an incoming SMS will be received, send an incoming_message Webhook is selected.

   https://MY_DOMAIN.tegsoftcloud.com/Tobe/TwilioSMSServlet/MY_TEGSOFT_WEBCHAT_SKILLID/

MY_DOMAIN: replace your domain name

MY_TEGSOFT_WEBCHAT_SKILLID: Access Tegsoft > CC Management > Webchat Skills and add new skill by Twilio_SMS name. This parameter replace with ID in there .

REQUEST URL, FALLBACK URL ,STATUS CALLBACK URL must be filled as follows.

Please SAVE settings after all.

The other step is to assign a phone number for Sms.

For this please Access All Products & Services > Programmable SMS > SMS > your SMS services > Numbers

Here you need to add the SMS number you will use for SMS.

STEP 2: TEGSOFT SETTINGS

Access All Products & Services > Programmable SMS > Dashboard. Click the link “Show API Credentials”
in the upper right corner in Twilio.

Please take note ACCOUNT SID and AUTH TOKEN

Also , note the phone number you set for SMS in step 1. This phone number is must be E.164 Number (like +902121111111 )

• Please access Management → Contact Center Settings → SMS / E-Mail Service Providers.

To add new define you need to click “+” button and fill values on the right section of the application. After completing the editing process you need to click “Save” button on the left. You will notice “Save” button color changes after settings are saved.

TYPE: Twilio
Provider name : Any name less than 50 characters can be given.
Provider type : SMS
Username: ACCOUNT SID
Api key : AUTH TOKEN
Sender: YOUR TWILIO PHONE NUMBER (ex; +90212111111)

• Please access Settings → Integration Parameters.

Add new item with “+” button.
NAME: TWILIO_SMS
Login URL: ACCOUNT SID
Call Offer URL: AUTH TOKEN
Call popup URL: YOUR TWILIO PHONE NUMBER ( ex; +90212111111 )