---
title: "Tegsoft Introduction Videos"
slug: "tegsoft-introduction-videos"
updated: 2022-02-08T20:14:14Z
published: 2022-02-08T20:14:14Z
canonical: "docs.tegsoft.com/tegsoft-introduction-videos"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tegsoft Introduction Videos

Tegsoft introduction videos are about the use of **Tegsoft Software** by agents and supervisors.

- **Agent** is a person who handles inbound or outbound customer calls for an organization. A contact center agent might handle account inquiries, customer complaints or support issues.
- **Supervisor** performs operations management tasks such as authorization, identification, skill, goal management, reporting and instant monitoring.

These videos show off the features of Tegsoft Software. The software to be purchased is exactly the same as shown in the videos. However, some features may not be active depending on the type of software to be purchased.

➤ For **Agent Screen Video Tutorials**, please visit [**here**](/v1/docs/agent-screen-video-tutorials).

➤ For **Supervisor Screen Video Tutorials**, please visit [**here**](/v1/docs/supervisor-screen-video-tutorials).