Supervisor Screen Video Tutorials

➤  How to Create Call Skill (Queue)

In this video, we'll be taking a closer look at how the supervisor create a call skill (queue).

0:11 – Login to the Tegsoft software as supervisor
0:12 – Opening Skills (Queues) settings from the CC Management menu
0:15 – Clicking the plus icon to create a new skill (queue)
0:18 – Writing the skill number
0:21 – Writing the skill name
0:30 – Selecting the Music on hold type
0:32 – Selecting the Agent music on hold type
0:37 – Saving the skill (queue)
0:44 – Assigning the agents to the skill (queue)

➤  How to Create Voice Campaign

In this video, we'll be taking a closer look at how the supervisor create a voice campaign.

0:09 – Login to the Tegsoft software as supervisor
0:10 – Opening Voice Campaign Manager settings from the Applications menu
0:16 – Clicking the plus icon to create a new voice campaign
0:19 – Writing the voice campaign name
0:25 – Selecting voice campaign type
0:30 – Selecting voice campaign dial mode
0:35 – Selecting voice campaign call profile
0:44 – Selecting the date condition
0:46 – Writing the time condition
0:55 – Saving the voice campaign
1:03 – Filtering the agents
1:05 – Assigning the agents to the voice campaign
1:10 – Filtering the close reasons
1:15 – Assigning the close reasons to the voice campaign
1:25 – Clicking on the Contacts in the Campaign tab
1:27 – Clicking on the Import from Excel File button
1:32 – Selecting the Excel file from the computer
1:50 – Activating selected contacts for the created campaign
1:55 – Saving the Voice campaign

➤  How to Create SMS Campaign

In this video, we'll be taking a closer look at how the supervisor create a SMS campaign.

0:10 – Login to the Tegsoft software as supervisor
0:14 – Opening SMS Campaign Manager settings from the Applications menu
0:19 – Clicking the plus icon to create a new SMS campaign
0:21 – Writing the SMS campaign name
0:25 – Selecting the service provider
0:29 – Selecting the date condition
0:33 – Writing the time condition
0:39 – Writing the message
1:00 – Saving the SMS campaign
1:05 – Clicking on the Contacts in the Campaign tab
1:08 – Clicking on the Import from Excel File button
1:10 – Selecting the Excel file from the computer
1:15 – Activating selected contacts for the created campaign
1:18 – Saving the SMS campaign

➤  How to Create E-mail Campaign

In this video, we'll be taking a closer look at how the supervisor create an E-mail campaign. 

0:10 – Login to the Tegsoft software as supervisor
0:12 – Opening E-mail Campaign Manager settings from the Applications menu
0:19 – Clicking the plus icon to create a new E-mail campaign
0:23 – Writing the E-mail campaign name
0:30 – Selecting the service provider
0:33 – Selecting the date condition
0:43 – Writing the time condition
0:52 – Writing the E-mail text
1:25 – Saving the E-mail campaign
1:23 – Clicking on the Contacts in the Campaign tab
1:26 – Clicking on the Import from Excel File button
1:29 – Selecting the Excel file from the computer
1:35 – Activating selected contacts for the created campaign
1:38 – Saving the E-mail campaign

➤  How to Create Campaign Result Code 

In this video, we'll be taking a closer look at how the supervisor create a campaign result code.

0:10 – Login to the Tegsoft software as supervisor
0:14 – Opening Campaign Results settings from the CC Management menu
0:18 – Clicking the plus icon to create a campaign result
0:20 – Writing the campaign result name
0:25 – Selecting the Next action type
0:33 – Saving the campaign result
0:35 – Clicking the plus icon to create another campaign result
0:40 – Writing the campaign result name
0:45 – Selecting the Next action type
0:52 – Saving the campaign result

➤  How to Import Contacts from Campaign to Other Campaign

In this video, we'll be taking a closer look at how the supervisor import contacts from the campaign to other campaign.

0:13 – Opening Voice Campaign Manager settings from the Applications menu
0:16 – Clicking on the Contacts in the Campaign tab
0:19 – Clicking on the Contacts from Others Campaign button
0:22 – Selecting the campaign name
0:25 – Selecting the campaign status
0:30 – Selecting the campaign result
0:40 – Clicking the plus icon to add contacts
0:43 – Clicking on the OK button
1:02 – Activating selected contacts for the campaign
1:04 – Saving the settings

➤  How to Generate Recordings Report

In this video, we'll be taking a closer look at how thesupervisor generate the recordings report.

0:10 – Login to the Tegsoft software as supervisor
0:12 - Clicking on the Recordings tab
0:15 - Clicking on the file format (HTML) to generate Recordings Report
0:22 - Selecting the voice recording
0:25 - Displaying the graph of the voice recording
0:30 - Listening to the voice recording

➤  How to Generate Campaign Report

In this video, we'll be taking a closer look at how the supervisor generate the campaign reports.

0:10 – Login to the Tegsoft software as supervisor
0:15 – Opening Campaign Reports from the Reports menu
0:22 – Selecting the campaign process date
0:30 – Selecting the campaign type
0:35 – Clicking on the file format (HTML) to generate Campaign Summary report
0:52 – Clicking on the Campaign tab
0:51 – Clicking on the file format (HTML) to generate Campaign report

➤  How to Access Supervisor E-Learning (LMS) Training Materials

In this video, we'll be taking a closer look at how the supervisor access E-Learning Training Materials. 

0:10 – Login to the Tegsoft software as supervisor
0:13 – Clicking the question mark icon at the top right-hand corner
0:20 – Selecting supervisor training at the bottom of the page

Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

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