Sestek Speech Recognition (SR) / Speech to Text (STT) Configuration
  • 30 Jun 2022
  • 2 Minutes to read
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Sestek Speech Recognition (SR) / Speech to Text (STT) Configuration

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Speech recognition, also know as speech-to-text, is the ability of a machine or program to identify words spoken and convert them into readable text. Tegsoft provides its users with the opportunity to convert call recordings to text with different providers.

This article describes how to configure Speech Recognition (Speech to Text) integration provided by Sestek Cloud in Tegsoft.

Please follow the steps below to complete the configuration in Tegsoft.

1. Defining Speech to Text Parameters

As the first step of configuration, Speech to Text parameters need to be defined in Tegsoft software in accordance with the Sestek.

Step 1 - Go to CC Management.
Step 2 - Go to Contact Center Settings.
Step 3 - Click Speech to Text tab.
Step 4 - Click Add (+) button.
Step 5 - Set the parameters.
Step 6 - Click Save button.

The parameters in Step 5 are described in the table below.

ParametersDescriptions
TypeSelect the SESTEKCLOUD as the type.
Parameter1
TurkishGeneral
Parameter2
https://srapi.knovvu.com/v1/speech/dictation/request
Parameter3
Tegsoft_tr.ApiClient.OsyCGxnmNEW_8VibSpI66A
Parameter4
https://identity.ldm.knovvu.com/connect/token
PasswordPlease contact Tegsoft Support Team at support@tegsoft.com for getting the password.
SpeedKeep the default value as the 10.
NoteThe value entered here will display as the Speech recognition provider parameter in the Speech To Text Rules. So, it needs to be meaningful.


2. Defining Speech to Text Rules

As the second step of configuration, Speech to Text Rules need to be defined in Tegsoft software in accordance with Speech to Text parameters.

Step 1 - Go to CC Management.
Step 2 - Go to Contact Center Settings.
Step 3 - Click Speech to Text tab.
Step 4 - Click Speech To Text Rules tab.
Step 5 - Click Add (+) button.
Step 6 - Set the parameters.
Step 7 - Click Save button.

The parameters in Step 6 are described in the table below.

ParametersDescriptions
Condition NameEnter a condition name.
Speech Recognition ProviderSelect the value entered in the note parameter of the speech to text tab from the list.
Campaign IDSelect the campaign for which the rule will apply.
Call ProfileSelect the call profile for which the rule will apply.
SkillSelect the skill for which the rule will apply.
Skill StateSelect the skill state for which the rule will apply.
AgentSelect the agent for which the rule will apply.
DisableIf the rule is to be inactive, this box is checked.
CallerEnter the caller phone number for which the rule will apply.
DestinationEnter the called phone number for which the rule will apply.
Contact ConditionSelect the contact condition as known or unknown contact for which the rule will apply.
DateEnter the date range for which the rule will apply.
HourEnter the hour range for which the rule will apply.
DurationEnter the duration for which the rule will apply.
Time ConditionSelect the time condition as in period or out of period for which the rule will apply. 
Incoming TrunkSelect the incoming trunk for which the rule will apply.
Outbound TrunkSelect the outbound trunk for which the rule will apply.
Incoming RouteSelect the incoming route for which the rule will apply.
Outbound RouteSelect the outbound route for which the rule will apply.
NotesEnter the notes related to the rule.


After all the configuration steps are completed successfully, the call voice recordings will be converted to written text.




Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.

Copyright © 2022, Tegsoft. All rights reserved.

"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.


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