Sestek Speech Recognition (SR) / Speech to Text (STT) Configuration
- 30 Jun 2022
- 2 Minutes to read
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Sestek Speech Recognition (SR) / Speech to Text (STT) Configuration
- Updated on 30 Jun 2022
- 2 Minutes to read
- Print
- DarkLight
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Speech recognition, also know as speech-to-text, is the ability of a machine or program to identify words spoken and convert them into readable text. Tegsoft provides its users with the opportunity to convert call recordings to text with different providers.
This article describes how to configure Speech Recognition (Speech to Text) integration provided by Sestek Cloud in Tegsoft.
Please follow the steps below to complete theconfiguration in Tegsoft.
1. Defining Speech to Text Parameters
As the first step of configuration, Speech to Text parameters need to be defined in Tegsoft software in accordance with the Sestek.
Step 1 - Go to CC Management.
Step 2 - Go to Contact Center Settings.
Step 3 - Click Speech to Text tab.
Step 4 - Click Add (+) button.
Step 5 - Set the parameters.
Step 6 - Click Save button.
The parameters in Step 5 are described in the table below.
| Parameters | Descriptions |
|---|---|
| Type | Select the SESTEKCLOUD as the type. |
| Parameter1 | |
| Parameter2 | |
| Parameter3 | |
| Parameter4 | |
| Password | Please contact Tegsoft Support Team at support@tegsoft.com for getting the password. |
| Speed | Keep the default value as the 10. |
| Note | The value entered here will display as the Speech recognition provider parameter in the Speech To Text Rules. So, it needs to be meaningful. |
2. Defining Speech to Text Rules
As the second step ofconfiguration, Speech to Text Rules need to be defined in Tegsoft software in accordance with Speech to Text parameters.
Step 1 - Go to CC Management.
Step 2 - Go to Contact Center Settings.
Step 3 - Click Speech to Text tab.
Step 4 - Click Speech To Text Rules tab.
Step 5 - Click Add (+) button.
Step 6 - Set the parameters.
Step 7 - Click Save button.
The parameters in Step 6 are described in the table below.
| Parameters | Descriptions |
|---|---|
| Condition Name | Enter a condition name. |
| Speech Recognition Provider | Select the value entered in the note parameter of the speech to text tab from the list. |
| Campaign ID | Select the campaign for which the rule will apply. |
| Call Profile | Select the call profile for which the rule will apply. |
| Skill | Select the skill for which the rule will apply. |
| Skill State | Select the skill state for which the rule will apply. |
| Agent | Select the agent for which the rule will apply. |
| Disable | If the rule is to be inactive, this box is checked. |
| Caller | Enter the caller phone number for which the rule will apply. |
| Destination | Enter the called phone number for which the rule will apply. |
| Contact Condition | Select the contact condition as known or unknown contact for which the rule will apply. |
| Date | Enter the date range for which the rule will apply. |
| Hour | Enter the hour range for which the rule will apply. |
| Duration | Enter the duration for which the rule will apply. |
| Time Condition | Select the time condition as in period or out of period for which the rule will apply. |
| Incoming Trunk | Select the incoming trunk for which the rule will apply. |
| Outbound Trunk | Select the outbound trunk for which the rule will apply. |
| Incoming Route | Select the incoming route for which the rule will apply. |
| Outbound Route | Select the outboundroute for which the rule will apply. |
| Notes | Enter the notes related to the rule. |
After all the configuration steps are completed successfully, the call voice recordings will be converted to written text.
Tegsoft makes no representations or warranties, either express or implied, by or with respect to anything in this document, and shall not be liable for any implied warranties of merchantability or fitness for a particular purpose or for any indirect, special or consequential damages.
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"Tegsoft" and Tegsoft’s products are trademarks of Tegsoft. References to other companies and their products use trademarks owned by the respective companies and are for reference purpose only.
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