---
title: "SA Innovation "
slug: "sa-innovation"
updated: 2026-11-02T15:10:33Z
published: 2026-11-02T15:10:33Z
canonical: "docs.tegsoft.com/sa-innovation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SA Innovation 

With the SA Innovation, two different features are available for voice calls, **Speech To Text** and **Speech Analytics**. Voice calls can be translated into text with Speech To Text. With Speech Analytics, data can be collected by analyzing recorded calls.

### How to Integration of SA Innovation?

➤ For SA Innovation integration, first open the *CC Management -> Contact Center Settings* screen by following the steps in the screenshot given below, in Tegsoft software **(step 1 and 2)**. ➤ Then click on the “Speech To Text” tab to go to the Speech To Text settings **(step 3)**.

![Screen Shot 2021-12-06 at 16.51.26.png](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/Screen%20Shot%202021-12-06%20at%2016.51.26.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A19%3A02Z&se=2026-11-13T09%3A19%3A02Z&sr=c&sp=r&sig=fsF02lBoCBb7dIm6yeWYHjBbVL5Kkk%2B305ZJXojH6%2BM%3D)

Now it is necessary to define a new SA innovation feature. ➤ To do this, click the “**+**” button in the operations menu in the screenshot below **(step 1)**. You will see some parameters that need to be defined. ➤ Select SA innovation as the type **(step 2)**. ➤ Enter [http://3.67.91.108:8080/api/asr/wave](http://3.67.91.108:8080/api/asr/wave) URL for Speech to Text, [http://18.159.35.117:3000/analyze](http://18.159.35.117:3000/analyze) URL for Speech Analytics to Parameter2 value **(step 3)** ➤ Click the save button **(step 4)**.

![Screen Shot 2021-12-06 at 10.00.44.png](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/Screen%20Shot%202021-12-06%20at%2010.00.44.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A19%3A02Z&se=2026-11-13T09%3A19%3A02Z&sr=c&sp=r&sig=fsF02lBoCBb7dIm6yeWYHjBbVL5Kkk%2B305ZJXojH6%2BM%3D)

Now, it is necessary to define the “Speech To Text Rules”. ➤ To do this, switch to the next tab shown below **(step 1)**. ➤ Then click the “**+**” button in the operations menu **(step 2)**.

![Screen Shot 2021-12-06 at 10.08.08.png](https://cdn.document360.io/7d619985-59f1-4eeb-98a5-51b967cac580/Images/Documentation/Screen%20Shot%202021-12-06%20at%2010.08.08.png?sv=2026-02-06&spr=https&st=2026-11-13T08%3A19%3A02Z&se=2026-11-13T09%3A19%3A02Z&sr=c&sp=r&sig=fsF02lBoCBb7dIm6yeWYHjBbVL5Kkk%2B305ZJXojH6%2BM%3D)

In this screen, you will see some parameters for “Speech To Text Rules”. Detailed explanations of these parameters are given in the table below.

| **Parameters** | **Definitions** |
| --- | --- |
| **Condition name** | Refers to the name of the rule. |
| **Speech recognition provider** | Refers to the speech recognition provider. In particular, the **sainovasyon_sr** should be selected. |
| **Skill** | The call skill (queue) for which this feature will be active is selected. |
| **Campaign id** | The campaign for which this feature will be active is selected. |
| **Call profile** | If this feature is valid for a specific call profile, the relevant call profile shall be selected. There are three call profiles: *Urgent calls only, Inbound, Outbound.* |
| **Skill state** | Call skill (queue) state is selected. There are five skill states: *Abandon, Transfer, Caller Hang-up, Connect, Agent Hang-up.* |
| **Agent** | If this feature is valid for a specific agent, the relevant agent shall be selected. |
| **Disable** | If this Speech To Text rule is to be disabled, this box is checked. |
| **Caller** | The specific caller information is entered. |
| **Destination** | The specific called information is entered. |
| **Contact condition** | If this feature is valid for specific contact, the relevant condition shall be selected. There are two options: *Known Numbers and Unknown Numbers.* |
| **Date (begin - end)** | The begin and end dates on which this feature will be active are selected. |
| **Hour (begin - end)** | The begin and end hours on which this feature will be active are entered. |
| **Duration (begin - end)** | The duration on which this feature will be active are entered. |
| **Time condition** | If this feature is active for a specific time, the relevant condition shall be selected. There are two options: *In period and Out of period.* According to the selected option, one of the defined time periods is selected. |
| **Incoming trunk** | The incoming trunk at the originating end of the trunk between the two switching centers is selected. |
| **Outgoing trunk** | The outgoing trunk at the other end of the trunk between the two switching centers is selected. |
| **Incoming route** | The incoming route in which this feature will be active is selected. There are four routes: *Urgent Calls, Terrestrial, Mobile, International.* |
| **Outgoing route** | The outgoing route in which this feature will be active is selected. There are four routes: *Urgent calls, Terrestrial, Mobile, International.* |
| **Notes** | Relevant notes are written in this field. |