---
title: "Requirement and Complaint Management Parameters"
slug: "requirement-and-complaint-management-parameters"
updated: 2021-02-24T15:09:22Z
published: 2021-02-24T15:09:22Z
canonical: "docs.tegsoft.com/requirement-and-complaint-management-parameters"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tegsoft.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Requirement and Complaint Management Parameters

Some parameters and explanations that can be used in Requirement and Complaint Management e-mail templates are as follows.

### Informations Of Registered Contact That Create Requirements/Complaints

| header | header |
| --- | --- |
| {CONTACT_CONTID} | Contact’s unique Id |
| {CONTACT_FIRSTNAME} | Contact’s name |
| {CONTACT_LASTNAME} | Contact’s surname |
| {CONTACT_NAME} | Contact’s name and surname |
| {CONTACT_EMAIL} | Contact’s active email address |
| {CONTACT_EMAIL1} | Contact’s 1. email address |
| {CONTACT_EMAIL2} | Contact’s 2. email address |
| {CONTACT_EMAIL3} | Contact’s 3. email address |
| {CONTACT_EMAIL4} | Contact’s 4. email address |

### Informations Of Customer Representative That Assigned To Requirements/Complaints (Assigned Person)

| header | header |
| --- | --- |
| {ASSIGNED_CONTID} | Person’s unique Id |
| {ASSIGNED_FIRSTNAME} | Person’s name |
| {ASSIGNED_LASTNAME} | Person’s surname |
| {ASSIGNED_NAME} | Person’s name and surname |
| {ASSIGNED_EMAIL} | Person’s active email address |
| {ASSIGNED_EMAIL1} | Person’s 1. email address |
| {ASSIGNED_EMAIL2} | Person’s 2. email address |
| {ASSIGNED_EMAIL3} | Person’s 3. email address |
| {ASSIGNED_EMAIL4} | Person’s 4. email address |

### Informations Of Customer Representative That Assign Requirements/Complaints To Another Department/Person (Person That Assigns)

| header | header |
| --- | --- |
| {ASSIGNER_CONTID} | Person’s unique Id |
| {ASSIGNER_FIRSTNAME} | Person’s name |
| {ASSIGNER_LASTNAME} | Person’s surname |
| {ASSIGNER_NAME} | Person’s name and surname |
| {ASSIGNER_EMAIL} | Person’s active email address |
| {ASSIGNER_EMAIL1} | Person’s 1. email address |
| {ASSIGNER_EMAIL2} | Person’s 2. email address |
| {ASSIGNER_EMAIL3} | Person’s 3. email address |
| {ASSIGNER_EMAIL4} | Person’s 4. email address |

Informations Of Department That Assigned To Requirements/Complaints (Assigned Department)To Top

| header | header |
| --- | --- |
| {ASSIGNEDDEP_DEPARTMENTID} | Department Unique Id |
| {ASSIGNEDDEP_DEPARTMENT} | Department name(Returns null if the name is empty) |
| {ASSIGNEDDEP_NAME} | Department name(Returns null if the name is empty) |
| {ASSIGNEDDEP_EMAIL} | Department email address |

### Informations Of Department That Assign Requirements/Complaints (Department That Assign)

| header | header |
| --- | --- |
| {ASSIGNERDEP_DEPARTMENTID} | Department Unique Id |
| {ASSIGNERDEP_DEPARTMENT} | Department name(Returns null if the name is empty) |
| {ASSIGNERDEP_NAME} | Department name(Returns null if the name is empty) |
| {ASSIGNERDEP_EMAIL} | Department email address |

### Detail Informations Of Requirements/Complaints

| header | header |
| --- | --- |
| {REQUIREMENT} | Content of the introduction text of the Request / Complaint created |
| {LASTPOST} | Content of the last post of the Request / Complaint created |
| {RM_TYPE} | Requirement/Complaint Type |
| {RM_CATEGORY} | Requirement/Complaint Category |
| {RM_REQFILE} | It contains information about files added in first creation of requirement and during process. They are file name, date added and added by who |
| {RMLOG_POST} | Introduction text of Request/Complaint and content of all text written during process |

### Another Detail Informations Of Requirements/Complaints

| header | header |
| --- | --- |
| {REQID} | Requirement/Complaint Unique Id |
| {TYPEID} | Requirement/Complaint Type Id |
| {CATEGORYID} | Requirement/Complaint Category Id |
| {REQSRC} | Requirement/Complaint Resource |
| {SENDER} | Requirement/Complaint sender data |
| {TARGET} | Requirement/Complaint target data |
| {REQDATE} | Requirement/Complaint date |
| {CONTID} | Requirement/Complaint Contact Id |
| {SUBJECT} | Requirement/Complaint Subject |
| {CONTENT} | Requirement/Complaint Content |
| {STATUS} | Requirement/Complaint Last Status |
| {SMVOLUME} | Requirement/Complaint Number of followers on twitter |
| {DEPARTMENTID} | Requirement/Complaint Department Unique Id |
| {ASSIGNED} | Requirement/Complaint Assigned Person Unique Id |
| {EXTERNALID} | Requirement/Complaint External Department Unique Id |
| {ORDERID} | Requirement/Complaint Order Id |
| {PLNDATE} | Requirement/Complaint Planned End Date |
| {ENDDATE} | Requirement/Complaint End Date |
| {MODULE} | Module used (COMP,REQ) |
| {RMVAR1-20} | Parameter contents used between 1-20. Example: {RMVAR1} |