Project Reports

Projects separate departments within the company. A Project can be opened for each section. Thus, all of them are reported separately and have their statistics. It allows several companies to work together. You understand the need more easily and produce solutions. All sub-descriptions added to a project are reported and can be observed. This report is used for projects defined from the Project Management menu. This report includes five subreports.

These are,

• Project Report
• Project Summary Report
• Queue Report Project Based
• Inroute Report
• Project Based

After defining the project from the Project Management menu, the reports of these projects can be received in the options below. You can access the Project Management article from this link.

Accessed from the project reports application under the Reports menu.

Filter Options

You can create the appropriate report with the filtering options in this field.

• Begin Date: The start date of the report.
• End Date: The end date of the report.
• Break Type: The time frame of the report. It can be Hours, Days, Months, Years. If Hourly is selected, the numbers near the date information give the time of day.
• Project: You must choose the project.
• Time: The time the call is answered. Waiting times above the given value are not included in the report.

Notes: After the filters are set and the report type is selected, the format must be selected. If the format is not selected, the report information will not be opened.

1-Project Report

Note: Project report create only excel. Choose filter on the left and click button. You must choose startdate and project.

When you click on the Excel sign, the report will be downloaded to your computer. It is a detailed report with many subheadings.

If you press the excel icon on the Dashboard screen, the same report will be downloaded.

2-Project Summary Report

It is the summary report of the project. Relevant fields are listed below.

• Date: It is determined according to the Break Type in the filter options.
• Total Inbound: Count of inbound calls.
• Total Skill: The count of calls from the queue.
• Total IVR: Count of people listening to IVR on inbound calls.

3-Queue Report Project Based

Date: It is determined according to the Break Type in the filter options.
Enter Queue: Count of queued calls.
Answered: Count of answered calls.
Answered Percent: The rate of answered calls.
Abandon: Count of abandon calls.
Abandon Percent: The rate of abandon calls.
Exit Queue: The number of people who ended the call without getting a response.
Exit Queue Percent: The rate of exit queue.

4-Inroute Report

This report is used to separate between defined routes in incoming calls.

Note: If a route is not added to the Inroute field while defining in Project Management, this report will be blank. Details are available in the project management article.

• Date: It is determined according to the Break Type in the filter options.
• Incoming Route Definitions: It gives the route information used within the routes defined in incoming calls.
• Total Inbound: Count of inbound calls.
• Total Skill: The count of calls from the queue.
• Total IVR: Count of people listening to IVR on inbound calls.

5- Project Based

This report is created according to the call response time between projects. You can see other projects that you are authorized. There are 20 sec answered and 30 sec answered fields in this report. These fields represent the call answering time. Detailed reports can be obtained from the filtering options.