Speech Analytics (SA) is a technology used to identfy data from audio recordings and analyze this data. Tegsoft provides the opportunity to integrate SA using various providers. This article explains how the Nort Tech and Tegsoft integration is carried out.
1.Go to Settings > User Management. Select User. Activate Speech Analytic License (LICENSAGW).
2.Go to Management > Contact Center Settings. Click the Speech Analytics. Add the parameters.
3. Set the parameters. Click Save Button.
Parameters describes are in below table:
| Parameters | Descriptions |
|---|---|
Type | Selecet the NORTTECH_SA |
Parameter 2 | URL Base: https://northscore-api.northtech.ai/api/upload-audio |
Speed | Keep the default value as the 10. |
Note | The value entered here is going to display as the Speech analytics provider parameter in the Speech Analytics Rules. Therefore, write a meaningful and descriptive word as the note. |
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